"Being an experienced finance professional - number crunching, reporting expense accounting and general ledger maintenance have always been my interest. I joined Société Générale Global Solution Centre (SG GSC) in August 2007 in the ITES (BPO) division to handle the Expense team.

The Accounts Payable (AP) is an offshored process from New York and London entities of SG CIB. Vendor invoices and staff expense claims have an urgency attached to them in terms of quick payment. Therefore, every day is a challenge to juggle between calls from vendor/staff, process the new invoices, expedite payment on approved ones and ensure the ledger entry is posted correctly. This dynamism is what keeps our team on their toes irrespective of the time. We function like any other AP department; only that we are a call away rather than being a desk away.

Looking ahead, I would like to see uniformity in how Société Générale processes a vendor invoice. This standardization would pave the way to not only improve the process but also raise the service level at a lower cost. I also want to see myself handling AP for many entities/ locations in Société Générale Group."