Agency Onboarding Facilitation

Permanent contract|London|Others

Agency Onboarding Facilitation

London, United Kingdom Permanent contract Others


Description of the Business Line or Department

The Client Lifecycle and digital(‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities (except PRIV). The department is particularly in charge of:

  • CXS – Client Relationship Management for Premium Clients
  • AFM and CFA – Coordinates the onboarding process and facilitates document collection.
  • KYC – KYC due diligence for both on-boarding and periodic reviews
  • RRF – Management of client reference & regulatory data
  • DCI – E-client services
  • CLT – Project management

Summary of the key purposes of the role

The Agency Onboarding Analyst under GBSU/CLD/AFM department is responsible for coordination of the end to end onboarding process for new clients, which includes:

  • End to end onboarding coordination for all Agency clients for the bank
  • Direct client communication (in some instances – strong client services skills required)
  • Partnership with the business line and key internal stakeholders for efficient onboarding process
  • Participation & Contribution to current projects / changes

Summary of responsibilities

  • Onboarding Coordination
    • Coordinating with departments including Business Lines, Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts
    • Global coverage of clients onboarding to SG EMEA entities. Primary focus on EMEA Business lines but in addition coordination provided to Business Lines in APAC and US.
    • Facilitate end to end client on-boarding including helping clients/sales to understand SG’s KYC requirements, latest regulatory and operational requirements necessary to open accounts
    • Ensure collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing the case to the mid-flow departments
    • Ensure of all relevant documentation is stored according to SG’s latest policies
    • Comply with all regulatory obligations and internal policies
    • Manage business priorities and expectations while at the same time provide transparency and visibility to the front office
    • Escalating blocking or complex cases to stakeholders with expected action plan and follow up. If necessary, call for relevant decision committees to make arbitration.
    • The onboarding officer is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
    • Production of KPI/MIS and capacity statistics for Line Manager
  • Participation in projects / changes 
    • Contribution to Onboarding related projects: regulatory, process streamlining, new tools implementation
    • Proposals of process improvements
    • Update of documentation related to processes

Profile required


  • Prior experience in Onboarding (1 to 2 years) or related processes in a broker or investment bank environment – ideally experience within the Prime Brokerage / Clearing Business
  • Demonstrated ability to prioritize and work within tight and changeable timeframes
  • Excellent communication skills: ability to communicate clearly and effectively to clients and business partners, ability to present clear and concise solutions
  • Client services experience is a plus
  • Ability to build and cultivate good working relationships with Business Lines and Support Areas
  • Confident, driven, with an ability to work independently
  • Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
  • Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
  • Ability to act with urgency using powers of persuasion and good judgment to get things done

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000Q2N
Entity: SG CIB
Starting date: 2022/12/19
Publication date: 2022/09/15