Analyst

Permanent contract|Chennai|IT (Information Technology)

Analyst

Chennai, India Permanent contract IT (Information Technology)

Responsibilities

Within the Société Générale Hub Exchange System department (SWIFT, CRISTAL, ALISE), the Customer Service team is responsible for : 
> Managing the users’ accesses on the applications in the scope (SNAP, OTAWA, INTIX, ROCS, Cristal, Alisé and SWING/STARS).

> Managing the customer queries as first point of contact for HSE stakholders

> Managing  the RMA of all the SG entites (SWIFT interbank connections)

> Manage the communication for incidents
> Managing the SG internal directories
> Respecting the service legal agreement defined with our internal partners.

In this context, the Customer Service Assistant is in charge of : 
•    Maintaining a positive, empathetic and professional attitude toward customers at all times
•    Handling, acknowledging and resolving the access manag;ement requests for Asia perimeter recevied by emails 
•    Responding promptly to customer inquiries within the SLA and the instructions 
    Follow-up of requests 
    Work in cooperation with other supports team if necessary
    Keep the customer informed about the requests progress
•    Reporting any discrepancies to the management if necessary    
•    Managing Relationship Authorizations for the entire scope (Except VIP)
•    Managing SG internal directories ( FICLI… )

Profile required

  • Understanding and Practice of Good communication in English 
  • Customer Centric
  • Stakeholder Management
  • Good Learning Attitude
  • Managing Customers's queries for a suite of applications 
  • Learning & Training Skills to conduct sessions for customers and new joiners
  • Able to work in rotational shifts
  • Ability to work in team
  • Good to have SWIFT Knowledge

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000ZBL
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2023/01/11
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