Minimum 2+Years of Expirience.
Montior the KPI/KRI/SLA, TAT, Quality applicable for activities under scope are processed as per the timeline, with zero errors & incidents.
Build a strong relationship with BMO/TSU/Network team /SMT to achive NPS score.
Should be able to challenge the KPI and any delays in the processing to achieve savings and no duplicate invoice payments to custodians/Brokers
Identify the key areas for contributing in NPS and NBI and help team members to work on the respective areas
Monitor Priority/Penalty/Interest/Fines/late payement charging custodians/Brokers have been tracked on daily basis by the team
Deep dive in to process to understand more conceptual knowledge & build process expertise in the team
Identify the areas of improvement & automate the process leveraging with IT Ops model
No escalations from the Custodians/Broker/Onshore/BMO/MO/Auditors or stakeholders on any unattended emails, invoices, breaks, reports, audit confirmation etc. - Zero external / Internal errors- It should be tracked in CMT tool as incidents
Escalate issues/risks in the process to Management on time which requires attention and ensuer team is following the same.
Identify issues blocking the team to achieve KPI or challange the existing KPI & KRI and proactively pick them assist the team to challenge
Address issues/concerns raised by brokers/SMT through regular meeting/Govenance calls
Ensure procedures/SOP is followed by the team & new scenarios are clearly understood, shared and documented in the procedure & validate the changes
Ensure cross trainings has been performed to elimante the dependency
Engaging in cross training and Upskilling the team members through team building activities
Open to new assignment, organize the work & should be able to absorb the additional tasks
Understand the Fee calculation and intrepratation - Implement in to TITAN /GAIA tool onboarding on all custodians.
Leaves /Block leave to be planned well in advance & ensure production is not impacted.
Contribute and active participation on the upcoming projects
Moniter all the controls has been performed by the team - GPS/Morse +
Reduce Dependency with Onshore team
Make sure there is no negative feedback in OVS calls with onshore, Provide the updates & highlight issues to be discussed with OVS
Conduct Bi-monthly one to one review with team members
Skill matrix Review
Make sure PSS/KSS/WB/PI are achieved by the team
IT-Ops model building
Daily control check - Tableau
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.