Responsibilities
The position of back office cash management agent consists of recording in our tools the information contained in the contracts or amendments signed with the clients. These actions enable the implementation or updating of cash management solutions contracts for major Societe Generale, France and International clients
MAIN ACCOUNTABILITIES:
- Analyze and implement contracts and endorsements of national and international cash management products for customers Corporates and Banks, in dedicated IT tools.
- Record all process steps in dedicated tool until complete validation for each contract or amendments
- Follow up on contracts and amendments implemented in relation to SG, Implementation and Commercial agencies.
- Participate in the drafting and/or updating of the operating procedures as well as the knowledge base and FAQs.
- Track and support shared messaging and the team's phone line.
- Keep your knowledge up to date
- Provide quality service (SLA) to avoid customer complaints and operational risk.
- In the event of a problem, notify the French teams without delay in order to respect commitments
COMPETENCIES:
- Teamwork
- Rigor
- Customer sense
- Analysis capacity
- Sharing knowledge
- French language – added advantage
- Knowledge of the means of payment and Société Générale IT tools would be appreciated but does not constitute a prerequisite
Profile required
PRIOR WORK EXPERIENCE
- Relevant experience
EDUCATION
- Graduate / Post Graduate from a reputed institute / university
Why join us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”
Business insight
At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.