Analyst (Deputy Manager) - Payments and Cash Management Middle Office, Societe Generale Bank India (Mumbai)

Permanent contract|Mumbai|Retail & online banking

Analyst (Deputy Manager) - Payments and Cash Management Middle Office, Societe Generale Bank India (Mumbai)

Mumbai, India Permanent contract Retail & online banking


Job Summary:-

The GTB Payment and Cash Management Middle Officer analyst (PCM MO) is the center point of contact for
•    The client for daily contact and first point of escalation
•    The Front Office Relationship Manager
•    The Internal Operations stakeholders on many wide-ranging issues and queries
•    Other PCM team members, if required
PCM MO foster a close relationship with Societe Generale clients in order to understand their requirements and expectations and pro-actively identify potential business and issue/query reduction opportunities

Job Responsibility:-

1.    PCM MO supports 
•    Front Office with the relationship on boarding process as applicable per the validated grid on ownership, particularly documentation formalities validation and client data management
•    Oversees the account lifecycle management queries, from account opening, maintenance to closure
•    Should independently process the account opening and maintenance of client data accurately and in a timely manner, Key client mandates in coordination with IT, Operations and the Client for Cash Management

2.    PCM MO is in charge of the operational controls on the electronic /non-electronic client instructions before to forward these instructions to the Back-Office for capture and processing in the systems. He/she also delivers specific daily, weekly and monthly client statements.

3.    Completion of day to day transactions and timely escalations in case of any issues. The main transactions being:
•    Client on-boarding / Client and Account Management
•    Upload of necessary Documentation including client signatories/ Power of Attorney & call back uploading in relevant Its systems Updation of client information in relevant systems
•    Setup of the client for Cash Management and E-Banking implementation as per the contract terms and conditions
•    Control quality of account opening document, incl AML screening of the signatories
•    Monitoring by conducting a periodic review of the clients and accounts and Archiving of dormant account: Client servicing - statements (periodic client reporting)
•    Highlight issues faced by CMS clients or Internal teams to the Supervisor and suggest solutions or work arounds on a case to case basis
•    Participate in Implementation of new products and enhance existing product offering as required from time to time 
•    Preparation of Requirement documents & review and finalization of Functional documents
•    Preparation of UAT cases and related UAT testing
•    Ensure that the products as required by the clients are delivered efficiently and in a timely manner.

4.    Post implementation activity
•    Face of the client & point of contact on the queries related to PCM products on account balances, status of the payments & issues faced any 
•    Fixed deposit / Loans (Short term

Profile required

Academic Background (degree and major): - Preferably MBA from a reputed institute with technical background like BE/BTech or certification from NIIT/APTech/ CDAC etc.

Relevant Working Experience in number of years: - 4-6 Years’ experience in –Transactional Banking

Skills & Competencies required: - 
•    Knowledge of Short-Term products, Cash Management & Client account operations including Forex remittances (non-trade related)
•    Strong communication skills (written and spoken)
•    Strong interpersonal skills

Language Skills: - English, Hindi

Computer Skill: - IT Background, preferable

Business insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients’ plans. With a solid position in Europe and a presence in countries with strong potential, the Group’s 145,700 employees in 66 countries support 31 million individual clients, large corporates and institutional investors worldwide by offering a wide range of advisory services and tailored financial solutions.
Societe Generale was established in India in the year 1978. In 1985, Societe Generale Bank commenced operations as a Scheduled Commercial Bank in Mumbai. Since then it has a proud legacy of servicing corporates and clients. New branches were added in Delhi (1993).  Societe Generale not only offers an extensive product portfolio to different market segments, but customizes solutions in investment banking, global finance and global markets.

Societe Generale is an equal opportunities employer and believes that a diverse and inclusive workforce should be encouraged and recognized.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000Z14
Entity: Societe Generale India
Starting date: 2023/02/01
Publication date: 2023/01/19