Serve as part of team that develops and supports software in an AGILE environment, working on various Front Office fixed income trading applications (including Forex (Cash and Option), Emerging products, Cash Rates, Derivatives and Credit). Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. Troubleshoot functional issues in a complex financial environment with various applications and architecture regionally and/or globally. Manage crisis communications to end-user and senior management. Provide functional and technical expertise to produce and promote maintainable and quality solutions, which include documenting system requirements and documenting support run books. Communicate with users (financial professionals, such as Sales, Traders, and FIC Front/Middle Offices) regarding application outages and upcoming events like project releases. Liaise with development and support teams in Bangalore, New York, Montreal, Paris, and London that collaborate on a global IT platform. Use strong communication skills (verbal and written) to respond to end users within timeframe dictated by the severity of the problem, and document and track the problem (including case histories, issues, and action steps). Respect internal information technology (IT) norms, standards and processes. Timely report production and project status to client and IT management. Partner with development teams (New York and Paris) on release and software deployment. Partner with the Global support teams (Paris and Asia) to ensure quality support to our end users. Manage the client relationship with the end user community.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.