Application Support Analyst

Permanent contract|Montreal|IT (Information Technology)

Application Support Analyst

Montreal, Canada Permanent contract IT (Information Technology)


What are you applying to?

This is a central and dynamic position as you will provide technical and functional support for the fixed income risk engines applications that are used by our traders and risk analysts based in New York.
Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.

Leadership skill is also required since you will have to mentor a team of 4 people at it max capcity.

Technical Stack


What will be your DAY-TO-DAY?

When you open your laptop, you’ll do a morning check to make sure production is stable before the financial markets open.

During the day you will maintain the user’s ticket backlog using ServiceNow. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.

Be ready to learn the key Production Support practices and get financial expertise with experienced professionals.

You will perform the evening check to ensure the Production is stable before Asian markets open.

There is never a typical day at Société Générale, but that's why we love it here!

In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise or functional expertise to the next level as at least 10% of your time will be dedicated to work on the feature team backlog or working on automation.

As necessary and depending on your capabilities, you may be asked to contribute to the software development processes such as testing, bug fixing, installing, and configuring new features.

Profile required

Skills and Qualifications:

What you bring to our team:

  • Bachelor's Degree in computer science, engineering, or equivalent job experience
  • Excellent communication skills
  • Ability to troubleshoot complex technical and functional issues
  • Knowledge of market risk management in Finance (Risk Analysis, VaR, PnL, Liquidity) 
  • Experience working with relational databases
  • Knowledge of Fixed Income products (Bonds, Swap, Forex, Options…) 

In addition, it is a plus if you have:

  • Minimum of 2 years in an Application Support position
  • ITIL certification
  • Track record of delivering continual improvements & automations     

Why join us


Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days + 4 personal days 
    • Supportive Maternity, paternity, parental and adoption leave policy 
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc. 
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others) 

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 230000NJ
Entity: Montreal Solution Center 1
Starting date: 2023/03/27
Publication date: 2023/01/11