Application Support Analyst

Permanent contract|Montreal|IT (Information Technology)

Application Support Analyst

  • Montreal, Canada
  • Permanent contract
  • IT (Information Technology)



The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.

This is a central and dynamic position as you will provide technical and functional support of the equity and derivative risk engine which allow our traders and risk analysts to manage their risks on a day to days basis. Good financial knowledge, great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.

technical stack



What will be your DAY-TO-DAY?

Primary tasks for a Production Support Analyst:

  • Monitor technical components and processes
  • Resolve functional and technical issues promptly
  • Troubleshoot in a complex financial environment
  • Provide expertise for quality solutions and documentation
  • Communicate with users and liaise with development teams
  • Assist in configuring setups and platform monitoring
  • Perform post-rollout testing and handle queries
  • Track case histories and adhere to IT standards
  • Report status to clients and manage client relationships effectively

Profile required

Skills and Qualifications:

Must Have:

  • 2+ years’ experience as support analyst
  • Experience working with relational databases
  • Good knowledge of equity and derivatives products
  • Good knowledge of core business process like Profit and Loss, Value at Risk and Risk Analysis
  • Ability to troubleshoot complex issues and work in a multitasking environment
  • Bachelor's Degree in computer science, engineering, or equivalent job experience

Nice to Have:

  • ITIL knowledge / certification
  • FRM certification
  • Knowledge in Programming (Python, Shell…)

Languages: French and English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Why join us



Competitive compensation & benefits offering, including but not limited to:

  • Minimum of 20 Vacation days + 4 personal days 
  • Supportive Maternity, paternity, parental and adoption leave policy 
    • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
    • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
    • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc. 
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.
We strive to write our postings as inclusively as possible. If, however, one gender is used alone in this display, it designates persons of all gender identities.

Reference: 24000F5L
Entity: Montreal Solution Center 1
Starting date: 2024/08/05
Publication date: 2024/06/10