Application Support Analyst, Associate

Permanent contract|Chicago|IT (Information Technology)

Application Support Analyst, Associate

  • Chicago, United States
  • Permanent contract
  • IT (Information Technology)


To provide 2nd level Application Support for a wide range of applications working within a global organization. The successful candidate will need to be energetic, hardworking, and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be working on tier 1 application and must be able to always think quickly and deal with pressure.  And any other as required from time to time!


•    Troubleshooting/Resolving Application issues
•    Following escalation processes, incident, and problem management of issues always 
•    Create and keep documentation current on all applications supported.
•    Understanding and working with internal partners on improving processes and making applications reliable.
•    Understanding end to end management of specific projects (if applicable)
•    Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24/6 global support).
•    Liaising with other branches in EMEA/NA/APAC to improve teamwork.
•    Some out of hour’s support may be necessary, including weekends. (Maybe short notice)
•    Creating daily issue tickets and populating with all required info including resolution steps
•    Creating and maintaining all incident/problem tickets
•    Other duties and/or projects, as assigned
•    Ability to communicate issues/ resolutions with internal partners, showing proper customer service skills (define expectations of customer service skills as professionalism, courtesy, understanding of issue, teamwork, etc.)
•    Ability to work with IT partners on issues and resolutions. Pressing for improvements and resolution updates.


•    Always ensuring the highest level of service for the above tasks and following escalation process in place.
•    Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility.  It is your responsibility to ensure compliance with operational risk requirements (e.g., Golden rules, security policies and regulatory requirements) in a timely manner.  
•    Ensure production stability and performance, as well as a secure Infrastructure environment.
•    Responsibility for managing, controlling, preparing, and escalating risk within the scope of your position.
•    Responsibility for reading, understanding, and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates. 
•    Act with integrity and due skill, care, and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
•    Observe proper standards of market conduct.  Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business. 
•    Responsible for attending daily whiteboard sessions and being prepared with updates on problem tasks or incidents when applicable.
•    Responsible for preparing and complete turnover with support teams in other regions, both written and verbal

Profile required


•    Solid knowledge of SQL, Python, Linux, Cloud technologies a MUST, and Java a plus
•    Operating Systems - Windows/Linux skills
•    Cloud Technologies – ELK stack, Dockers and Kubernates - Azure preferred
•    Scripting languages – Shell, Python, Java, SQL, PL SQL
•    Knowledge of clearing systems/market technology
•    Troubleshooting skills


•    Minimum 3+ years of experience within an application support role
•    Minimum 3+ years of experience in a high-available production cloud environment (Azure preferred)
•    Experience in ELK stack, Dockers and Kubernates.
•    Experience in APIs, microservices and Azure managed services (i.e., AKS, PostGres, KeyVault)
•    Familiarity with “Follow the Sun” methodology in a global environment
•    Experience of working in the financial markets
•    Experience working with a high-pressure environment
•    Solid support experience


Required/must have:
       •       Proactive and results oriented, sets high standards of performance
       •       Client focused, identifies, and anticipates client requirements
       •       Staff development, promotes knowledge sharing and learning
       •       Detail-oriented and well organized.
       •       Excellent written and verbal communication skills.
       •       Cooperative promotes collaborating within and across teams.
       •       Strong analytical skills, follow-up capability and problem-solving ability.
       •       Flexible and adaptable to a changing environment.
       •       Must be passionate, determined, and have intellectual curiosity
       •       Must have the ability and desire to work collaboratively
•    Must have a thorough understanding of what client service is and a strong commitment to ensure they provide solid client service
•     Ability to work under pressure and think quick

Why join us

Société Générale (“SG”) is one of the oldest financial institutions in France, created in May 1864 by Napoléon III.  Today, SG is a top financial services group in the euro-zone, employing 157,000 people in 83 countries in three key businesses:

-    Retail Banking & Financial Services, serving more than 30 million individual customers worldwide. 
-    Global Investment Management and Services, one of the largest banks in the euro-zone in terms of assets under custody and under management. 
-    Corporate and Investment Banking, offering customized solutions for clients across sectors by capitalizing on its worldwide expertise in Investment Banking, Global Finance and Global Markets.

The majority of Société Générale's activities in the U.S. are centred on the Corporate & Investment Banking (SG CIB) Division.

-    Defining and proposing SG CIB’s IT strategy to SGIB/DIR, with the aim of supporting the business lines’ strategies. 
-    Integrating business applications of the market.
-    Designing, implementing (on a cross-functional basis), and maintaining the referential data architecture, while ensuring continuity of service at agreed levels. We design solutions to support the business growth.
-    Implementing business applications, managing, and maintaining applications, while protecting IT assets and ensuring continuity of service at agreed levels. Within our teams, we are seeking ways to simplify and standardise our internal processes and develop synergies. We have many global and local business initiatives ahead of us this year and beyond in the US, Canada, and Brazil.

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.

Reference: 23000O3N
Starting date: 2023/10/23
Publication date: 2023/08/21