Application Support Analyst - OTC Clearing and FX PB

Permanent contract|London|IT (Information Technology)

Application Support Analyst - OTC Clearing and FX PB

London, United Kingdom Permanent contract IT (Information Technology)


Description of the Business Line or Department

The aim of the Information Technology department (GBSU) of Global Banking & Investor Solutions (GBIS) is to translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking.

GBSU works to ensure that it delivers the services the businesses need to compete and serve Société Générale's clients. The objective is to deliver production services in a well-controlled and cost-effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

The IT division of GBSU consists of:

  • Delivering IT services and solutions that enable GBIS to deliver its business objectives.
  • Ensuring a cost effective, high quality, flexible and well controlled production service for business applications systems and IT infrastructure (service delivered by RESG/GTS).
  • Facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

Based in London, you will join the GBSU/EQD/AFC team which provides IT support functions for the European, AMER and APAC Prime Services & Clearing branches of the organisation, specifically on the Cleared OTC and FX Prime Brokerage Business Chains.

As a permanent member of staff, you will support the users of the Investment Banking Division providing support for Agency applications for Prime Brokerage clearing activities. Your user base mostly consists of Back and Front-office agents dealing in agency capacity. You will be responsible for the management of the production platform, monitoring the status of the platform, communicating during incidents and resolving or escalating them.

 Summary of the key purposes of the role

GBSU/EQD/AFC provides application production services to all GBIS users worldwide while ensuring a consistent and acceptable quality and level of service at an adequate cost. This mission includes:

  • Application Support to ensure that all GBIS businesses and functions operating in all locations are properly supported following global GBSU standards and processes.
  • Quality Assurance to ensure production quality by extending the testing and quality perimeter and capitalising on its best practices.
  • Technical Services Management to provide worldwide application technical services on Production and Pre-Production environments to Support, Development and Quality teams.
  • Infrastructure Services Management to ensure that the Group Infrastructure Department (RESG/GTS) provides GBSU with the appropriate level of support in line with business needs and costs
  • The Business chain and main applications under GBSU/EQD/AFC Tribe are Cleared OTC (Murex) & FX OTC PB (X-ONE)

You will be joining an existing team working on different applications in a Feature team model in a fast paced, high-pressure environment, requiring both individual and collaborative working with other IT and business teams.

Your role requires to take full ownership of the platform (changes & releases, requests & studies, incidents & post actions), to ensure issues are resolved from start to finish with relevant remediation actions, and also to follow-up requests and demands from the Front& Middle Office.

Summary of responsibilities

Working in an Agile environment the candidate will perform the following responsibilities:

Production Control:

  • Drive the Business relationship around the Production in synch with the Production Chapter Lead and Tribe Manager.
  • Manage Production, incidents, problems, changes (IPCM) and major events impacting the tribe.
  • Regularly inform his/her management (both hierarchical & functional) about the production status and escalate when major issue.
  • Building expertise, both technical and functional, within the scope of your position


  • Working within defined procedures build and implement automated scripts/tools to reduce repetitive actions
  • Implement & enhance application monitoring across the applications/chain
  • Identify weakness in the application or procedures and either resolve directly or raise to be resolved


  • Work closely with Feature Teams, Product owners, agile coaches and stakeholders to deliver solutions in line with Business needs.
  • Animate sharing experience session and problem session with chapter members to develop tools and create documentations.
  • Act with integrity and due skill, care and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
  • Observe proper standards of market conduct.  Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.

Profile required


  • Good knowledge of UNIX Shell
  • Good knowledge of SQL
  • Knowledge of Murex V3 a bonus
  • Ability to create scripts & tools to reduce repetitive actions
  • Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.
  • Strong written documentation abilities
  • Coordination skills (across and between the teams in GBSU and the business)
  • Able to work within a high-pressure environment
  • Understanding of Investment Banking market activities
  • Ability to work autonomously and be responsible for following matters through to completion
  • Solution-focused, service-oriented and proactive
  • Team player, enjoy sharing information
  • Have a strong risk culture and reliable professional conduct
  • Knowledge of Java a bonus
  • Knowledge of ITRS a bonus

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000NBH
Entity: SG CIB
Starting date: 2022/10/03
Publication date: 2022/09/23