Support chapter Manager is expected to have strong analytical skills and good ability to
summarize and effectively communicate to all relevant audience with the production
Must be highly autonomous and vigilant in handling usual incident and requests and
performing daily monitoring and reporting in accordance with SLA and procedures.
He/She is responsible for new joiners training & enhances skill set for existing production
analysts and continuous assessment of the self skill Matrix together with Lead/ Manager.
Possess good skills in Oracle, UNIX, Scheduling tools and basic understanding of GBIS
products and business processes.
Based on the Project and Team's needs should be able to contribute to all the different
Strong capacity to work under challenging and fast-paced environment
Advanced level knowledge of Oracle and Unix
Experience in Agile and Continuous Delivery environment is preferred.
Strong analytical skills and ability to summarize key messages
Strong client driven approach & service oriented
Very good communication skills (Written and Spoken) towards end users (High level communication) and towards IT (technical communication)
Strong process orientation on Incident and Request management.
Willingness to work in shifts
Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team.
Should be able to analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
Ensure a good follow-up and understanding of the new features and functionalities.
Ensure an accurate and complete tracking of the activity.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Ensure an accurate and clear communication to users and partners.
Escalate issues and other topics to the right team when needed.
Maintain a good collaboration with various stakeholders.
To manage the day to day production support activities, ensuring the SLA been monitored and adhered to. Periodic updates and Reporting of Issues without delay.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.