Application Support Specialist

 New York, United States       Permanent contract        Information Technology


Our team is seeking to add a Application Support Engineer/Analyst for the XAE ITEC team. This role is in ITEC/MKT/XAE team focused on serving the Global Execution Services desk.

Profile Required

Day-to-Day Responsibilities:

  • Responsible for the Fidessa application used by traders, sales and middle office on the trading floor.

  • Responsibility includes software releases, configuration, monitoring and support of all production system components and infrastructure.

  • Support, develop and maintain system scripts

  • Ensure system availability, performance, capacity, and monitoring through proper response to incidents, events and problems.

  • Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.

  • Partner with global development and application support teams in New York, Montreal, Paris, Bucharest, Bangalore and Hong Kong. Work in follow-the-sun model

  • Position being on the main trading floor, extensive interaction is expected with traders, sales, developers and quants.

  • Gaining in-depth exposure to both the business and technology aspects of equity derivatives business.

  • Bring a passion to stay on top of DevOps trends, experiment with and learn new CD technologies.

  • Help or mentor other members of the team, preach and spread DevOps as religion in the firm.  

  • Develop applications and scripts to automate manual operational tasks as well as build custom real-time monitoring tools and reports.



  • Undergraduate or Graduate degree in Computer Science or related concentration.

Experience Needed:

  • 2+ years’ experience in financial services industry

Desired / Plus:

  • Experience with monitoring systems such as ITRS / Geneos

  • Direct server side Fidessa experience on an enterprise system.

Technical Skills:         

  • Comfortable working on UNIX / Linux (Sysadmin, Shell Scripting, etc.) and Windows environments.

  • Experience working with relational databases, excellent SQL skills.

Desired / Plus:

  • Knowledge of FIX and other order/rfq/trading protocols.

  • Oracle Databases

  • Task Schedulers (Autosys)

  • Strong with in scripting language (Shell,TCL, Perl, Python, etc.)

  • Understanding of the Agile and Continuous delivery.

  • Networking Knowledge

  • Hands on Development Experience with (JAVA, C#, C++)

  • Experience with one or more: Source control management systems (GIT or Subversion);


  • Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.

  • Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.

  • Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.

  • Self-directed, independent and comfortable in a fast paced, ambiguous and matrix environments.

  • Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.

  • Strong verbal and written communication skills.

Desired / Plus:

  • Knowledge on Capital Market and Investment Banking Activities.

  • Knowledge of Fidessa order management system

Business Insight

Educational Requirements:

Undergraduate or Graduate degree in Computer Science or related concentration.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 200004SD
Starting date: Immediate
Date of publication: 18/09/2020
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Application Support Specialist

Permanent contract   |   New York   |   Information Technology