Asia Pacific Digital Workplace Manager

Permanent contract|Hong Kong|Information Technology

Asia Pacific Digital Workplace Manager

Hong Kong, Hong Kong Permanent contract Information Technology


Responsibilities :

The successful candidate will manage teams of 60+ employees in charge of developing and maintaining Digital Workplace services across Asia Pacific and more specifically:

  • End-Users proximity support
  • Workstations engineering and packaging
  • Remote Access and Virtual Desktop solutions
  • Collaboration, Audio/Video and Messaging solutions
  • User office network connectivity & internet connectivity
  • Mobile service offering
  • In Société Générale's Digital Transformation context, GTS has adopted agile@scale framework across the organization. The ability and leadership of the candidate to foster autonomy, self-management and technological innovation within the teams is key.

The responsibilities for this senior role include the following:

  • Build and implement long-term strategic goals and short-term tactical plans for deploying, managing and maintaining the services linked to the perimeter
  • Ensure that proposed and existing infrastructure architectures are aligned with organizational goals and objectives
  • Establish the budget required for a cost-effective management of the perimeter and monitor its execution
  • Ensure that required policies and procedures considering architecture, standards, production and relevant TRM processes are in place for the perimeter
  • Assume overall responsibility for the quality of production activities related to the perimeter. This includes, but is not limited to availability, scheduling, applications, problem reporting and trending, capacity planning, configuration management, and disaster recovery
  • Provide input to the Product Owner on the product strategy and vision, and give feedback to the Product Owner on the content and prioritization of the Product Backlog
  • Maintain relationship with Paris HQ and ensure consistency between global and regional strategy. Contribute to international Exco.
  • Provide support and assistance to the teams. Be prompt and proactive in helping removing impediments that are harming their ability to be effective
  • Identify issues that teams might overlook, such as capacity, performance, security, etc.
  • Manage staffing strategy (sourcing and hiring) based on cost, organization and operational objectives with input of the teams and stakeholders
  • Plan and manage skills development and training for staffs
  • Coach staff to help them in their career development in line organizational needs
  • Provide performance feedback and complete performance evaluations for staffs
  • Define offshoring strategy for internal services and relevant framework to follow-up service execution and performance
  • Stay abreast of developments in technologies used by the teams and up to date on industry practices
  • Manage vendor relationships, service level attainment and drive all providers to high levels of quality delivery based on company requirements
  • Manage Audit related the perimeter, which includes, answering questions, write managerial answers, define and follow-up remediation actions

Profile required

Profile Requirements:

  • University degree in Computer Science, Computer Engineering or equivalent with a post graduate degree being advantageous
  • 10 years experience in management of IT teams.
  • 5 years experience in management of workplace teams and services
  • Strong analytical & problem-solving skills
  • Autonomous and resourceful
  • Handle and settle people conflicts
  • Major incident & crisis management
  • Experience in establishing strong and long-term relationship with internal partners
  • Excellent communication (written and verbal). Fluent in English
  • Broad understanding of Infrastructure services, operational risks and management methodologies

Behavioral Skills

  • Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs 
  • Team Spirit - Synergies: I make developing synergies a priority 
  • Innovation - Change management: I lead my team through the change process
  • Commitment - Sustainability: I develop my team 
  • Responsibility - Performance: I strive to generate high individual and collective performance

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description
The IT Infrastructure department, Global Technical Services (GTS), is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.
Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services.
Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 millions external clients.
GTS staff motivation comes from the new technologies they deliver to enhance agility of the various business lines (Hybrid Cloud, Seamless security, Big Data and A.I., smart and virtualized workplace, best in class market data and connectivity to exchanges).

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000BIV
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/07/31
Publication date: 2021/04/09