Assistant Manager, Middle Office, Global Transaction Banking

 Singapore       Permanent contract        Corporate and Investment Banking



1. Commercial relationship with current and prospective customers:

• Management of communication with clients on their transactions
• Awareness and understanding of clients’ need to meet their expectations
• Displaying complete ownership and accountability of client transactions
• Actively ensure client satisfaction with the bank

2. Handling of physical documents

• Receipt of physical documents from customers / banks
• Verification of workability, consistency and completeness of the documents / verification of signing authority
• Preparation of covering note and scanning of the documents
• Electronic transmission of digitalized documents to the Back-Office for processing
• Dispatch of original documents to customers or issuing/collecting banks

3. Handling of Guarantee/Standby LC requests

• Review Guarantee/Standby LC formats in accordance with the applicable laws, rules and regulations
• Liaise with client, sales team and Back-Office to resolve differences and reach a mutually agreed and acceptable format
• Apply for all necessary approvals and follow through till completion of the transaction

3. Handling/Review of documentation for client on-boarding

• Review client’s documentations for completeness and compliance against the bank’s policies and procedures
• Liaise with internal teams/client to rectify all inconsistencies/discrepancies noted
• Ensure completion of documentation review within the stipulated timeline for clients to start transacting with the bank

4. Control of compliance and conformity of transactions with bank’s policies and guidelines in close collaboration with the Back-Office

5. Workflow and process management

• Monitor the work queue and ensure all transactions are given appropriate priority and completed
• Regularly review processes in place to meet internal and external requirements
• Regular, daily interaction with the Back Office on transactions

6. Internal liaisons

• Communicate with Treasury, Compliance, Legal departments as required
• Obtain limit approvals, where necessary, for transactional processing
• Manage transactions within pre-approved limits and escalate for approvals where necessary
• Update changes instructed by client re account management
• Support sales team in terms of operational queries

7. Provide effective administrative support

• Managing daily activities with internal and external service providers
• Maintain proper record of transactions
• Safekeeping of original documents
• Timely and accurate preparation of routine and ad-hoc reports

Profile Required


• Min 5 years of experience in handling Trade Finance transactions
• Knowledge of Letters of Credit and Documentary Collections and attendant rules (UCP 600, URC 522)
• Knowledge of bank guarantees (URDG758, ISP98)


• Ability to interact with clients of the bank
• Strong interpersonal skills
• Process orientation
• Detailed and meticulous in handling documents
• Effective communication skills (verbal and written)
• Skills in organizing and prioritizing work assignments to meet transaction deadlines 


Please select 6 skills from the leadership model

1. Client-Oriented
2. Interpersonal Skills
3. Accountability
4. Risk Awareness
5. Ability to Cooperate
6. Demonstrate Empathy and Foster Mutual Trust

Business Insight

Societe Generale* is one of the largest European financial services groups. Based on a diversified and integrated banking model, the Group combines financial solidity with a strategy of sustainable growth, and aims to be the reference for relationship banking, recognised on its markets, close to clients, chosen for the quality and commitment of its teams. 

Societe Generale has been playing a vital role in the economy for 150 years. With more than 145,000 employees, based in 66 countries, we serve on a daily basis 31 million clients throughout the world. Societe Generale’s teams offer advice and services to individual, corporate and institutional customers in three core businesses: 

• Retail banking in France with the Societe Generale branch network, Credit du Nord and Boursorama, offering a comprehensive range of multi-channel financial services at the leading edge of digital innovation; 

• International retail banking, insurance and financial services to corporates with a presence in developing economies and leading specialised businesses; 

• Corporate and investment banking, private banking, asset management and securities services, with recognised expertise, top international rankings and integrated solutions. 

Societe Generale in Asia Pacific

Societe Generale’s first presence in Asia dates back from the 19th century. Today, we have offices in 12 locations across Asia Pacific.

With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ close to 9,000 employees in the region. Our expertise here ranges from corporate and investment banking to asset management, securities services, specialised financial services, trade finance and cash management services.

For more information, follow us on LinkedIn @Société Générale or visit our website 

Department Description

This role is located within the Middle Office of the Trade Finance team of Global Transaction Bank in Singapore. The role is client-facing and is the key liaison between client and the back-office of Trade Finance for transactions.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000YGX
Business unit: Societe Generale Singapore Branch
Starting date: Immediate
Date of publication: 20/12/2019
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Assistant Manager, Middle Office, Global Transaction Banking

Permanent contract   |   Singapore   |   Corporate and Investment Banking