Prepare and maintain key information for his/her client portfolio, globally support the front-office bankers.
Collect the documentation from the clients:
Collect all private documents & data from clients
Explain rationale to clients in case of push back and manage client calls if needed
Control/Certify that client documents are meeting requirements and propose alternative documents in case of push back
Store client documents and enrich rules in Document repository
Hold client visits in order to facilitate the reception of documents whenever needed
Act as “Case Leader” with an end to end responsibility:
Coordinate the “case” (new account to on board or existing client to reviews) & provide transparency to the Front-Office
Manage interactions with other regions to collect documents for different jurisdictions
Dispatch/transfer the case to relevant KYC analyst
Obtain FO sign off to validate the KYC
Escalate blocking or complex case to stakeholders with expected action plan and follow up. If necessary call for relevant decision committees to make arbitration.