Bilingual Application Support Analyst

Permanent contract|Montreal|IT (Information Technology)

Bilingual Application Support Analyst

Montreal, Canada Permanent contract IT (Information Technology)


If you're into the following challenges: digital, energy transition, diversity/inclusion and you would like to get involved in building the future, you’ve come to the right place. We are looking for team players, invested people who are able to bring ideas and express their opinions.

Are you looking for a stable company offering international opportunities?

Société Générale Group counts 130000 employees located in more than 60 countries around the globe.

Present in Canada since 1974, Société Générale Canada Technology and Service center are rapidly growing to support the group's global activities.

Société Générale has positioned itself as a frontrunner in supporting the energy transition and carbon net zero financing.

Did you know?

Societe Generale remains open as an essential service during Covid-19! We have adopted a gradual process of reopening our offices, placing flexibility and health of our employees at the top of our priorities.

About the position:

We are looking for Bilingual Application Support Analysts to join our growing department.

Day-to-Day Responsibilities include but not limited to:

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are internal business partners (e.g. Traders, Front and Middle Office, Risk, Compliance and other business units within the Bank).
  • Maintain the user’s tickets backlog using ServiceNow.
  • Resolve production issues and communicate to the relevant business partners in an agile environment.
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
  • Communicate with business partners regarding application outages and upcoming events like release, project.
  • Collaborate with development and support teams which are located in different time zones (e.g. Bangalore, New York, Montreal, Paris, London)
  • Effectively manage the Client Relationship with the end user community.


What we do differently at Société Générale:

In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise to the next level as at least 20% of your time will be dedicated to automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc…

As necessary and depending on your capabilities, you may be asked to contribute to the software development processes such as testing, bug fixing, installing and configuring new features.

Profile required

What you bring to our team:

  • The experience: you have at least 2 years in an Application Support position
  • The education: you have a Bachelor's Degree in computer science, engineering or equivalent job experience
  • You have a track record of delivering continual improvements & automations 
  • The technical skills:



-Desire to expand skills in programming (ie. Python)

-Familiar or willing to learn big data, cloud and APIs technologies

  • The agile approach
  • The soft skills:

-Excellent customer service and client-oriented.

-Great written and verbal communication skills

-Active listening skills

-Good written & verbal communication skills in French and English

What's in it for you?

  • Competitive salary and vacation package
  • Great coverage and Social benefits (2000$ health spending account to get massages or pay other services not covered by our insurance)
  • Personal Spending account (1000$/year), it even works to pay animal day care!
  • Maternity, paternity and adoption leave for all
  • An opportunity to express yourself and get involved:

Our employees resource groups and committee such as Pride and Allies, American Women Network, Black Leadership Network, One planet demonstrate the involvement of our employees for their community.

  • And… a great training offer plus opportunities to evolve within the company with mobility opportunities.

You're not convinced yet? Meet our employees.

Are you interested in knowing more? Click here to find out.

Why join us

Why Join Us?

A career within the Societe Generale Group is an opportunity to participate in a team effort to build the bank of tomorrow.

Together, let's be the future:

  • Commitment to putting integrity at the heart of our businesses
  • Commitment to Diversity and Inclusion
  • Climate commitment
  • Citizen engagement

Business insight

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.
Get on board and get involved! We are here to support you !

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000PBX
Starting date: immediate
Publication date: 2022/11/23