Business Analyst/ Sr. Business Analyst / Functional Consultant

 Chennai, India       Permanent contract        Organization / Strategy / Audit / Quality


Purpose of the Role

The role of a Lead-CI, working within a Process and Continuous Improvement team, is responsible for carrying out or coaching process improvement projects or deployment of techniques linked to the process approach, under the supervision of a functional or hierarchical manager

He/she contributes to work to improve performance according to defined strategic focuses: customer satisfaction, control of risks, operational efficiency, business development, etc.

The techniques of the process approach concerned are based on Business Processes Management, as defined in Group practices.

He/she is responsible for results as defined in the Project Management Plan validated by the sponsor

Responsibilities in the Role 

Establishing Managerial Practices

• As Lead - CI, has to setup the way key managerial practices are driven through people aspect ensuring the managerial system is understood by the teams and it is correctly in place across the teams
• As Lead - CI, assess periodically the level of maturity of the teams and share with the managers the priority in term of help/support/coaching for the consequent period as the new maturity level to reach
• As Lead - CI, participates to the best practices sharing, enriches the KM as the continuous improvement plan of the CI and of the transformation

Managing Efficiency

• The Lead - CI is the privileged contact of the Business Line Exco and their n-1 and in charge of their support on Managerial Practices
• The Lead CI - Supports managers in their daily activity in terms of team performance monitoring and operational & relational efficiency, relying on Lean Management principles;
• As Lead - CI, identifies of key efficiency opportunities with the designated teams & acts as an account manager between Business Line and Delivery Excellence / Risk / Other team to have the efficiency targets achieved
• Leverage on STX leadership in certifying the productivity gains
• Lead - CI understand all SG LM methodology / approach ( dimensions (VOC, PE, MB, ….) ) and tools box (Implementation part)
• Lead - CI is able to explain Lean Management concept and train the Business Lines on the same
• Lead - CI is able to different and recommend methodology to drive process improvement (e.g LM is about wastes elimination within the department and LSS about process variance and Variability)
• CIL should be able to deploy LM on an area if needed. Is able to support/drive project / wave as a navigator if green belt, and if black belt a as Stream lead.

Change Management

• Support communication efforts, the design, development, delivery and management of communications
• Support training efforts, Provide input, document requirements and support the design and delivery of training programs.
• Complete change management assessments
• Supporting evaluation and ensuring user readiness

WOW Factor of this JOB: 

• Help Business Line management in establishing the managerial practices as a culture in the organization

Profile Required


• Graduate in any discipline
• 4 – 8 years of Experience, either in operational functions in at least a Manager’s role (in IT and/ or BPO, Manufacturing) and in Lean Six sigma practices
• Lean Six Sigma GB/BB Certified

Abilities/skills required: 
 Knowledge of Lean Six Sigma Principals
 Effective CI experience
 Prior experience of managing people & change
 Strong analytical skills
 Exposure to interaction with senior management
 Strong hold on oral & written communication 
 Knowledge of people & performance management and management practices
 Highly motivated and team oriented 

Why Join Us

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business Insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.

SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.

We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000USR
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 12/12/2019
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Business Analyst/ Sr. Business Analyst / Functional Consultant

Permanent contract   |   Chennai   |   Organization / Strategy / Audit / Quality