Business Analyst-Subject Matter Expert

 Bangalore - India       Permanent contract        Banking Operations


Functional transversal expert for CLIC/RRD, contribute & Participate on all functional topics covering all process of the Referential & Regulatory Department. Implement appropriate CI tools to the team , contribute to the target operating model by leading and facilitating the initiatives & transformation projects.

All our positions are open to people with disabilities


Knowledge management:
  • Lead initiatives to up skill staff to have E2E business knowledge and impacts
  • Access & create opportunities for the staff to get prepared for COE on client data services
  • Define, execute & lead action plans by positioning teams benchmarking the peer players
  • Implement Digital Knowledge management system like chat bot
  • Process cartography with clear demarcation of RRD processes
  • Develop functional knowledge of the business and comprehensive understanding  on the impacts of the actions performed by the RRD teams
  • Identify and improve process knowledge gaps of the team by setting up appropriate KM sessions
  • Streamline procedure (SOP) management
Digital Transformation:
  • Work closely with operational teams on smart automation/process digitalization initiatives
  • Participate on the discovery phase discussion to tap the executable used case
  • Contribute to B. Case preparation/Finalization in co-ordination with all stake holders
  • Create ideation at source mindset  to the team
Quality of service & ownership
  • Contribute to improve quality of data in BDR/Maestro
  • Understand the business needs and deliver it with highest accuracy within agreed time line
  • Prepare Business KPI packs for all key business lines
  • Common incident management system across the department
  • Identify and re direct pockets of capacity within teams
  • Identify and streamline interdependencies within teams
  • Communicate challenges of RRD to partners/business
Digital Transformation
  • Lead smart automation initiatives for all processes
  • Budget management relating to automation projects
  • Foster innovative spirit within the team to reduce manual efforts in the process
Continuous Improvement:
  • Work closely with the operation teams to understand the CI needs of the teams
  • Facilitate Implement appropriate CI tools in consultation with the CI teams
  • Follow-up for effective usage of the tools implemented
  • Report CI maturity score for the department in the defined frequency
Outcome based client centric approach:
  • Improvement of synergy between internal & External partners/counter parts
  • Promote proactive approach on Reference data activities
Projects management linked to his activity:
  • Drive transformation/change management projects
  • Improve digitalization of process/activities by being a change agent
  • cultivate the continuous improvement culture,
Technical Skills required
  • Technical knowledge of Third Party referential and their role in business processes/IT knowledge
  • Knowledge in terms of related business processes (e.g.: KYC, clients on-boarding,...)
  • Knowledge in terms of specific stakes for each Business Lines (MARK, GLFI, CORI, SGSS, LYXOR,...) to contribute to business development and then the specific needs in terms of client and other data
  • Master methodology in terms of project management.
Main Soft skills required:
  • Leadership
  • Client-oriented: pro-activeness, responsiveness, listening partners/clients needs
  • Results oriented: deliver projects and monitoring tools and dashboard for production
  • Quality of communication: written and oral
  • Deductive and Analytical skills
  • Open minded and innovative approach
  • Change management and accompaniment
  • Cooperation




Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
Job code: 19000H7R
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 14/08/2019
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Business Analyst-Subject Matter Expert

Permanent contract   |   Bangalore - India   |   Banking Operations