Change and Release Analyst

Permanent contract|Montreal|Banking operations processing

Change and Release Analyst

Montreal, Canada Permanent contract Banking operations processing


About us

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

Interested in Corporate Social Responsibility matters such as contributing to the protection of the environment or giving back to the local communities?

Several Employee Resource Groups have been put in place at Societe Generale in Canada to help you achieve a sense of fulfilment towards causes that matter the most to you!

Get on board and get involved! We are here to support you!

Department Summary: 

GBSU/RPM is the global department in charge of steering IT Risks & Production for GBIS ("Global Banking and Investor Solution").

The key missions of the department are to:

  • Define, consolidate and steer all production indicators (KSI, SLA, etc.);
  • Ensure the consistency of production practices & tools across GBIS and animate related communities of practices;
  • Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments;
  • Manage Transversal Production transformation projects.

Day-to-Day Responsibilities: 

  • Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports and assisting the deployment of IT Service Management tools.
  • Assist in the coordination of project delivery within the Service Management department.
  • Provide support on day-to-day operations supporting Release, Problem, and Crisis processes
  • Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.
  • Maintain an efficient interface between infrastructure and business entities within the IT department.
  • Act as one of point of contact for Service Management matters with IT departments in Americas, Europe and Asia. 
  • Support the coordination of activities during the Week-ends and holidays.
  • Support the coordination of disaster recovery tests
  • Manage impromptu user requests with a certain autonomy
  • Provide a comprehensive day to day report for the manager 

Profile required

Skills and Experience Needed
Technical Skills:

  • Knowledge on MS office (PowerPoint, Excel and Word)
  • Analytical and organizational skills
  • Experience of Production (RTB) or CTB Project (CTB) delivery
  • Ability to work in a time sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones
  • Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions
  • Good written and communication skills


  • Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
  • Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high pressure environment
  • Strong understanding of Development cycles: SDLC, Agile, Continuous delivery 
  • Good knowledge of dashboard designing and data analysis
  • Analytical skills
  • Ability to script in any language(preferably Python or Core Java)
  • SQL

Why join us


  • The ideal candidate will have at least 5 year experiences in Change management
  • Excellent written and verbal communication skills
  • Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
  • Must be able to interact with a variety of global teams – support, infrastructure, development.
  • Strong analytical skills.
  • ITIL v3 Foundation Certified

Desired / Plus:

  • Sig Sigma belt
  • PMP certification

Experience Needed:

  • 1 – 3 years of IT Service Management in a complex IT environment

Educational Requirements:

  • Bachelor’s Degree in Computer Science or equivalent


  • English & French(desired)

Business insight

Business Insight 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.

Société Générale is an Equal Opportunity Employer and complies with all federal, state and local laws prohibiting discrimination in employment because of race, color, national origin, age, sex, religion, disability, sexual orientation, citizenship, military/veteran status, marital status, genetic information or any other classification protected by law.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000XU3
Entity: Societe Generale Capital Canada
Starting date: 2022/01/11
Publication date: 2021/11/15