China Helpdesk Manager

Permanent contract|Beijing|IT (Information Technology)

China Helpdesk Manager

Beijing, China Permanent contract IT (Information Technology)

Responsibilities

  • Work under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth
  • Managing the helpdesk team including outsourcing members in SG China
  • Manage helpdesk service delivery through team supervising , case follow-up , quality control and regular reporting
  • Leading and managing related IT projects for SG China
  • Participate regional projects for desktop side
  • Standardization and quality control of technical documentation for support applications
  • As backup of the team to provide Help Desk hotline and technical support to SG China user
  • VIP support and care
  • Perform inventory collection and management of desktop hardware with the coop with Finance team
  • Handling new software request and maintain a correct software licensing record
  • Coordinate the purchasing of new desktop item between users and the Procurement team
  • Take other responsibilities given by the IT Manager

Profile required

Academic  Background:

  • degree and major
  • University degree, major in Computer Science, or related area

Working Experience /Technical Skills & Know how

  • At least 5 years Help Desk experience, of those, 2 years on supervision level
  • Good people management skill
  • Ability to communicate to technical and non-technical staff in verbal/written form in English
  • Self management skills and initiative and a proactive way of work.
  • Strong commitment in order to work long hours and shift duties
  • The ability to learn on the job and be open to technologies evolutions.
  • Outstanding experience on leading IT projects
  • A strong but friendly personality.
  • The ability to work in a multicultural atmosphere with foreign speakers.
  • Good business understanding and attention to detail
  • Ability to stay focused
  • Should have strong communication and presentation skills

Skills & Competencies/Language Skills

  • Must be proficient in both Mandarin & English

Computer Skill

  • Good understanding of ITIL to better cooperate with other skill teams
  • Good understanding of basic daily user support and helpdesk process
  • Good understanding of general desktop hardware and software in Microsoft Windows, Office, Skype, Teams, etc.
  • Sound knowledge for Windows enterprise setup including Active Directory
  • Basic knowledge for Windows scripting

Professional Qualification: (if applicable)

  • ITIL foundation

Others if any

  • require to travel, etc

Business insight

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000XRT
Entity: Societe Generale China Limited
Starting date: 2022/02/10
Publication date: 2021/11/12
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