Client account support officer M/F

 Dublin, Ireland       International Volunteer Program        Trading / Client Relationship Management

Responsibilities

The Client Activation and Support Services team needs to grow in order to :

  • Support further client data setup activities
  • Support the on-boarding of new clients
  • Support increase of client queries and issue resolution
Support the client monthly and board reporting


Summary of responsibilities 


The role of Client Activation and Client Support Analyst is to:

  • Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
  • Perform client data setup & maintenance
  • Request access for new users and maintenance for the web portal Gallery
  • Run periodic and ad-hoc client reporting
  • Run  periodic and ad-hoc management information
  • Collect and produce monthly Key Service Performance indicators for client reviews
  • Collect and produce monthly reporting for clients as well as quarterly board reporting
  • Ensure client activation and client support activities comply with their agreed SLA’s and KPI’s with regards to service quality and response times
  • Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA, static data change approval, incident and problem management, etc.
  • Maintain knowledgebase/training for the client activation and client support function
  • Liaise with the Change Management team for client enhancement requests and/or functional queries.
  • Participate in the continuous improvement of the department: KPI, process improvement etc…
  • Responsible to apply for the fund identifiers (ISIN codes, LEI codes, BB tickers….)

Profile Required

The VIE assignment in a nutshell   

This VIE in Dublin is to begin as soon as possible but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 18 months.

The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information, please see www.civiweb.com.


Graduate with a Master degree from Business school or University majoring in Business/ Acccounting/ Finance .

A previous experience in financial services environment with background in Transfer Agency, Fund accounting and or Custody services is a plus.

You are fluent in English. Knowledge in French an advantage.

You are proficient in Office application

Proven track record of delivering high levels of client service

Good communication skills both oral and written

Open-minded, able to share information, transfer knowledge
Ability to manage your own workload, prioritising, planning where needed and work in a fast paced environment with sudden change in priorities
Ability to understand client requirements and be solutions orientated with a constructive approach
Experience in managing scope and the ability to identify high priority versus low priority requirements
Experience in projects implementing technical changes and organisational/workflow change
Successful track record on completing project throughout the full project life cycle including operating model definition, control framework and operational readiness
Ability to work with geographically distributed teams – both the project team and stakeholder groups


To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

Why Join Us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

 

 


Business Insight

Société Générale Securities Services (SGSS) is part of Global Banking & Investor Solutions (GBIS), a key pillar of Société Générale’s universal banking model.

 

SGSS has been active in Ireland for 20 years and is a leading player in servicing Irish domiciled and offshore collective investment vehicles. We act locally as fund administrator and depositary for a wide range of international clients who manage schemes from UCITS to AIFs including private equity and real estate structures, hedge funds and special purpose vehicles.


The Client Services team is responsible for three activities:

  • Client Operational Relationship Management,
  • Client Activation and Support Services and
  • Client on-boarding and client projects


We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 200003PQ
Business unit: SG CIB
Starting date: Immediate
Date of publication: 19/06/2020
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Client account support officer M/F

International Volunteer Program   |   Dublin   |   Trading / Client Relationship Management