Client Facilitation Officer in KYC - M/W/D

Permanent contract|Warsaw|Compliance

Client Facilitation Officer in KYC - M/W/D

  • Warsaw, Poland
  • Permanent contract
  • Compliance



As Client Facilitator, you will be responsible for the client outreach in the frame of the KYC review process and you will facilitate the KYC review process by engaging the client and collecting all non-publicly available required information and documents upon Front Office delegation. Also, you will take care of the client relationship, as you will be the privileged point of contact for the client during the KYC review process.

Tasks and responsibilities:

  • Prepare and maintain key information for your client portfolio and globally support the front-office and/or coverage bankers to ensure a smooth and accurate KYC review process
  • Act as a facilitator during the whole process and provide transparency to the Front Office
  • Be in direct contact with clients, as you will have to gather all documents and information required, and ensure that you retrieve the documents at the right level (client/grouping) and in a timely manner, control that client documents fulfill SG KYC requirements, propose alternative documents in case of push back
  • Escalate blocking or complex case, organize dedicated calls with internal stakeholders (KYC teams, Compliance, Front Office) to unlock difficult cases
  • Act as team player within CFA EMEA community

Profile required

Studies & experience:

  • University degree with a specialization in Banking, Finance or Linguistics
  • At least 2 years of experience in an Investment Bank or Financial Services Industry with direct external client contact

Language skills:

  • Fluency in English (written and spoken)
  • Additional European languages are considered a plus

Technical, operational & Soft skills:

  • Good knowledge of KYC regulations, regulatory controls (CRS, FATCA)
  • Understanding of the specific stakes of the business lines Global Markets, Global Finance, Coverage & Investment Banking regarding business development and their needs related to KYC period reviews
  • Assertiveness, good negotiation skills and conviction
  • Good cooperation skills and ability to work with multiple interlocutors of different levels/backgrounds and from various business units
  • Highly client orientated, result driven & quality-oriented way of working
  • Team Spirit

Why join us

Société Générale Poland is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.


  • Work in an international structure and opportunity for development
  • Work in a pleasant atmosphere, dynamic and challenging environment
  • Support in quick adaptation
  • Extensive individual medical care package
  • Benefits package in accordance with SG policy
  • Permanent employment contract

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000OPI
Entity: SG CIB
Starting date: 2023/10/09
Publication date: 2023/08/30