Client Facilitation Onboarding Analyst (Capital Markets), Vice President

Permanent contract|New York|Banking operations processing

Client Facilitation Onboarding Analyst (Capital Markets), Vice President

  • New York, United States
  • Permanent contract
  • Banking operations processing


  • Coordinate the customer and internal account on-boarding & off-boarding processes ensuring efficient workflow and rigorous follow-up with various departments including AML, Credit/Risk, Legal, E-Solutions, Treasury, Client Services and Business Data in North America and globally
  • Analyze and determine account documentation required based upon counterparty type and products traded as well as approving adequacy of account documentation and financial information received from prospective customers
  • Create and maintain customer information, documents and product / limit requests in various databases/systems
  • Contribute to firm-wide projects related to integration, new systems, data remediation, and new regulations
  • Work closely with the front office, providing continuous feedback on status of accounts, and meet with prospective clients both in-person and remotely
  • Effectively communicate with senior stakeholders to enhance workflow production and build strong relationships with both the client and Front Office
  • Help the front office bring in new business swiftly and accurately, finding custom solutions to clients’ needs
  • Participate in committees and meetings as required related to clients, on-boarding coordination, new activities, products and exchanges
  • Continuously educate and train Front Office (Sales) to properly use onboarding and KYC reviews tools and reporting.
  • Learn a variety of systems, hone expertise, and provide demos to other departments
  • Implement new processes and participate in the launch of new systems

Profile required

Technical Skills:        

  • Advanced Microsoft Excel and PowerPoint Skills
  • Experience with data manipulation and metrics gathering
  • Experience creating charts, graphs, and slides
  • Knowledge of legal documentation related to account opening
  • Strong analytical, comprehension and information retention skills, absorbing and applying complex concepts



  • Strong sense of urgency
  • Excellent organizational and time-management skills
  • Manage long-term tasks and projects while tracking many moving parts
  • Deliver on assignments with maximum speed and precision
  • Be flexible to switch gears in an environment of constantly changing priorities
  • Recognize when to escalate issues
  • Quickly contribute at a high level
  • Strong ethical code
  • Make decisions based on the balance between commercial concerns and risk to the firm


  • Committed to the team and the team’s success
  • Willing to help teammates and support other teams involved in the process.
  • Reliable, able to earn people’s trust
  • Take initiative and ownership of tasks
  • Engage with the team, ask questions, and document answers to be leveraged going forward


  • Quickly learn and adapt to new and changing systems, processes, procedures, rules and regulations
  • Resourceful, able to find solutions and learn independently when appropriate
  • Eager to tackle new tasks outside one’s comfort zone
  • Navigate new territory without a roadmap and be able to teach findings to others
  • Take excellent notes
  • Strong analytical, comprehension and retention skills
  • Absorb and apply complex concepts


  • Find new ways to add value both individually and as a team
  • Thrive in an environment of change and continuous improvement
  • Automate processes
  • Look for creative solutions to improve performance and productivity


  • Effectively communicate with internal and external clients, teammates and management
  • Comfortable presenting to senior stakeholders internally and externally
  • Persistently follow up to urge people to perform actions without creating conflict
  • Maintain positive relationships with many personality types
  • Remain cool under pressure, project an aura of calm in stressful situations
  • Be respectful and highly professional in all forms of communication
  • Openly share knowledge with others
  • Be clear and transparent to stakeholders on status of work and any issues


  • Experience managing tasks and projects while tracking many moving parts, recognizing when to escalate potential issues
  • Experience working in a dynamic, deadline-focused environment
  • Ability to partner with all infrastructure teams (Tax, Compliance, Legal, Operations) and business lines
  • Inquisitive nature and ability to spot potential issues, using judgement to assure all issues and concerned are managed properly
  • Proactive, risk and control focused
  • Committed to the team and the team’s success, willing to help teammates and stay late when needed
  • Familiarity with KYC
  • Familiarity with compliance regulations
  • Familiarity with Legal, Credit and Risk onboarding processes
  • Strong sense of art design when creating charts, graphs, and slides
  • Polished public speaking/presentation skills

Experience Needed:

  • 8+ years in the financial industry with experience in client facing roles
  • Comfort in public speaking/presentations/Multi-Tasking
  • Client on-boarding or client services, sales/trading and/or trading floor experience a plus

Educational Requirements:

  • Bachelor’s Degree or experience in financial industry

Why join us

Facilitation is a dynamic operational team of industry professionals who work collaboratively with senior management, sales teams, legal, and risk to facilitate primarily Societe Generale’s new business and KYC reviews pipeline.  The team leverages their expertise, experience, technology, and relationships across the firm to manage the end-to-end client on-boarding process.

The team is positioned in coverage of SG Dealer Market Sales teams covering (Fixed Income, Currency, Equity and Structured Products businesses) and aim to coordinate efficiently the onboarding process start to finish.

Business insight

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.

Reference: 23000PYJ
Starting date: 2023/11/06
Publication date: 2023/09/21
Salary or Compensation Range: $81,000 - $260,000