Client Onboarding Manager

Permanent contract|Hong Kong|Corporate & Investment banking

Client Onboarding Manager

Hong Kong, Hong Kong Permanent contract Corporate & Investment banking


Major Accountabilities/Principal Responsibilities:

•    Management of the network of 10+ KYC officers located in Hong Kong with oversight of a further 5-10 KYC Officers in our Global Solutions Centre Bangalore.  This includes usual management duties (budget management, goals / priorities definition, performance assessment, team governance, people development, succession plan build out etc.).
•    Support front office across the Global Banking and Investor Solutions of Société Générale in Asia (“GBIS” – Corporate and Investment Banking) with regards to on-boarding new and maintaining existing clients, with a strong focus on global markets-related activities.  Through this process, the candidate should also be able to optimize the commercial experience and detect and business opportunities.
•    Serve as the single point of contact for Front Office Sales and internal teams for queries surrounding the on-boarding of clients.
•    Act as the clients’ point of contact by addressing their issues and concerns and providing resolutions to their on-boarding queries in line with our internal policies, the regulatory environment and market practices.
•    Work in partnership with the business lines, key internal stakeholders and senior management to establish and manage the priority of all on-boarding requests, obtaining document requirements for KYC and regulatory requirements, and provide transparency on onboarding cases.
•    Ensure high quality KYC files are produced in line with prevailing policy and procedures.
•    Ensure proper client reference data set up in SG systems and application(s), including the necessary regulatory requirements (FATCA, CRS, 871M, Dodd Frank, EMIR, etc.).
•    Participate in regular meetings with Head of Sales to review issues and the progress on files.
•    Lead and arrange internal meetings with all stakeholders to identify, mediate, facilitate and resolve any blocking point in the on-boarding process.
•    Escalate recurrent issues surrounding the on-boarding process to Senior Management for resolution.
•    Improve transparency and efficiency of key on-boarding processes and organization through effective SLA management
•    Liaise with global project teams and regional stakeholders on implementation of strategic on-boarding tools.  
•    Optimize the onboarding process, identifying opportunities for improvement, synergies and cost reduction.
•    Contribute to an efficient functional governance of KYC at the worldwide level with smooth and transparent communication with global stakeholders.
As an on-boarding process expert, you will be:
•    Accountable for the end-to-end coordination of urgent and/or highly critical and/or complex on-boarding requests in line with SG policies, the regulatory environment and market practice
•    The escalation point for blocked or time sensitive cases
•    In charge of preparing support for arbitration committees when case remains unsolved
In this context, you will have to work closely with your colleagues located in other regions (AMER/APAC), work hand in hand with other on-boarding coordinators and interact with all other stakeholders participating in on-boarding process such as (but not limited to) Front Office, Compliance, Risk and Operations.

Profile required

•    5+ years’ experience in KYC management in an investment bank
•    Experience of leading both local and remote teams
•    Comprehensive understanding of the on-boarding process at an investment bank
•    Strong knowledge of AML and KYC regulations.
•    Previous client facing experience – either front office or in on-boarding capacity
•    Sound experience in Global Banking activities. Comprehensive understanding of Investment Banking infrastructure and business/products.
•    Sound understanding of the lifecycle of an on-boarding request from the inception to the moment the client is “ready to trade”.
•    Knowledge of Master agreements related to capital market transactions is a + (ISDA, CSA, GMRA, GMSLA, …)
•    Sound understanding of the Credit Risk profile of the client base.
•    General understanding of the Regulatory environment across multiple jurisdictions in Asia as well as US, UK and EU regulatory rules.

Client Driven Approach
•    Ensure a smooth seamless on-boarding process for our clients and front office
•    Identify potential business opportunities (cross-selling)
•    Fosters a client focused environment
•    Be proactive and solution oriented on all your on-boarding requests
•    Have strong aptitude to multi-tasking
•    Respect the on-boarding guidelines, processes and use of on-boarding tools
•    Identify potential bottlenecks which could result into major delays
•    Be able to provide recurrent and frequent progress status
•    Optimize the negotiation time with all stakeholders
•    Update regularly FO regarding status of his/her request
Autonomy & Responsibility
•    Show strong sense of accountability and ownership
•    Identify quickly issues and address them to the right people and the right level for decision making and resolution
•    Escalate recurrent issues surrounding the on-boarding process to Management
Oral and written communication, ability to
•    Communicate effectively at all levels of the organization and/or client including senior management by providing appropriate and tailored information in a timely manner
•    Summarize key messages when speaking to clients or when escalating issues
People Management
•    Shapes roles and assignments in ways that develop people’s capabilities
•    Identifies and shapes successors
•    Promotes sharing of expertise and learning 
•    Delegates work to others in order to develop their skills
•    Inspires others to be creative, define new opportunities and continuously improve the organization.
•    Promotes team spirit and achievements
•    Be able to analyze data using Office or similar tools
•    Be able to prepare accurate and efficient documentation supports for decisions to be taken or presentations to be read by Front Office, Compliance, Risk, Operations, Senior Management
Good knowledge of environment
•    Derivatives product knowledge
•    Capital Markets organization and other departments involved (Compliance, Operations, Risk..)
•    Industry knowledge (Asset Management, Hedge Fund …)
•    Language:  English.  Fluent and other local Asian language is an advantage
•    BA, BS, MA or MS from competitive University/College

Languages Must have:
•    Fluent in English
•    Chinese (Mandarin / Cantonese) Written & Spoken
•    French

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Mission and Primary Objectives

The SGCIB KYC “Know Your Customer” is a key pillar of the bank’s anti-money laundering system.  Its mission is to ensure the bank is compliant with its obligation of client identification and due diligence on a worldwide basis and to provide the institution with adequate and complete client information.
The New Business Onboarding (NBO) Manager –is responsible for managing, developing and leading a team of onboarding specialists responsible for the onboarding of corporate and institutional clients, with a strong focus on Global Banking & Loans business.

The candidate will be accountable for ensuring an efficient, smooth and commercially-driven on-boarding experience for our clients dedicated to specific business lines.  This will require proactive monitoring of the process from request initiation to operational set up, seeking opportunities to reduce cycle times to enhance the client’s On-boarding experience whilst ensuring compliance with relevant policies and procedures.  The role reports to the Head of New Business Onboarding & KYC – Asia Pacific.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000YSX
Entity: Societe Generale Hong Kong Branch
Starting date: 2022/02/01
Publication date: 2021/11/22