Client Payment Implementation Specialist

Permanent contract|New York|Banking operations processing

Client Payment Implementation Specialist

  • New York, United States
  • Permanent contract
  • Banking operations processing

Responsibilities

As a member of the Societe Generale Client Management team, your goal will be to assist the GTPS Front Office sales team along with the respective GLBA (CORI/GLFI) and MARK bankers in relationship management activities focused on their portfolio of large corporate clients by providing consistent, high quality client service and support to achieve high client satisfaction and loyalty.  The Implementation Specialist (IS) will gain exposure to Transaction Banking, Markets and product originations. The position will evolve to increased responsibility if warranted.

The IS will manage implementations and contact points to ensure the successful client implementation of US and/or International cash management solutions. To ensure products and services are delivered in a coordinated and timely manner to realize revenue, co-ordinate with stakeholders (including and not withstanding RMs, Product, Sales Managers, local implementation staff, Client Service centers, Compliance etc.) to deliver the solutions within the earliest possible time, enhance productivity and sustain high quality client-centric service culture.

In addition, the IS will ensure the Implementation and Post-Implementation processes are delivered on the objectives of the Bank and are best-in-class. He/she will manage the Customer Implementation in line with quality and time in order to achieve highest level of customer satisfaction as result. The candidate will report to the Implementation Manager within the team of the Head of Client Service and Sales Support (Middle Office).

Assist the Global Transaction & Payment Services (GTPS) Sales team with the on-boarding on new/existing client relationships, including but not limited to:

  • Act as a dedicated IS with the client, sales/ FO team, Product Management, GLBA bankers, credit, risk and other business partners within Societe Generale
  • Creates and maintains support documentation along with a bespoke project plan to ensure implementation of a new deal occurs in line with time, budget and quality expectations
  • Manages and develops the implementation functions and on-boarding responsibilities in line with the Local and/or Regional implementation standards
  • Creates and maintains required documentation/manuals to work towards standardizing implementation processes.

Profile required

DIVISION DESCRIPTION: 
Global Transaction Banking and Payment Services (GTPS) Americas is composed of three Business Lines: USD Cash Clearing Services, Payment and Cash Management Services and Trade Finance Services. GTPS provides corporate clients, financial institutions, Societe Generale entities and business lines with a wide range of payment products and services such as USD payments, corporate cash management services, check services, foreign exchange conversions and standby letter of guarantees.

Qualifications:

  • Bachelor’s Degree in Finance, Banking or relevant field (MS/MBA a plus)
  • Experience with lockbox, remote deposit capture, payment formats (ACH/wire)
  • Technical skills to help clients on SWIFT, SFTP/host to host solutions, eBanking solutions preferred as this role will work with the international implementation teams in Paris on SwiftNet offers, etc.
  • Six Sigma – Project Management Professional (PMP) accreditation (not required but a plus)
  • A Member of the Association for Financial Professionals (AFP) - Certified Treasury Professional Designation (not required but a plus)
  • Strong Transaction Banking background with at least 4 years of project management and client service experience with large companies (>$1bn sales) – able to navigate through a complex global organization and deal with senior management
  • Proven ability to build and develop relationships with clients – a strong internal network will be critical to success
  • Highly self-motivated to work independently and proactive approach with clients and on broad based teams that cross Lines of Business
  • Broad financial services product knowledge across US and International cash management, Trade Products (including Commercial and Standby LC's), Operations/ Funds Control and FX
  • Understanding of Compliance and KYC processes 

Business insight

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

D&I: 
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.

Reference: 23000Y0N
Entity: SG CIB
Starting date: immediate
Publication date: 2024/01/08
Salary or Compensation Range: $99,000 - $208,000
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