Client Service Account & Implementation Manager (m/f/d)

Permanent contract|Frankfurt am Main|Corporate and Investment Banking

Client Service Account & Implementation Manager (m/f/d)

 Frankfurt am Main, Germany  Permanent contract  Corporate and Investment Banking


  • First point of contact for our clients with regards to service topics and required account relationship or product set-up amendments, i.e. opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, etc.
  • Day-to-Day Contact for a dedicated portfolio of V.I.P. Clients
  • Manage all types of questions/requests received from V.I.P. clients and ensure a professional and positive client experience
  • Prepare and manage client service reviews for V.I.P. clients, present these to the client together with the responsible Sales Manager
  • Support the Sales Manager in the day-to-day client management
  • Preparation of Client welcome packages
  • Regular client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
  • Executing and coordinating the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
  • Project Lead for Implementation of Cash Management structures in Germany
  • Supporting the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
  • Follow up on service issues with the Front Office, Back Office and product teams in Paris. i.e. SWIFT, CMI, current account management, European proposals…
  • Verify product related billing (i.e. Global Cash, SWIFTNET etc.)
  • Support a smooth communication on Cash Management topics to internal and external parties and authorities
  • Support that obligations are met, support with quarterly controls
  • Follow up on Permanent Supervision Requirements
  • Support commercial reporting activities
  • Set up and administration of EBICS Users and Authorizers based on customer request
  • EBICS Contract Administration including user initialisation, client follow-up and filing of documents
  • Day-to-day management of credit card program, i.e. application for credit card issuance, reconciliation of FiServ Invoices, first point of contact for card holders in case of limit issues/questions etc.
  • Identify sales opportunities with existing customers

Profile required

Experience and technical skills:

  • Commercial education / Bachelor or Master Degree in Finance or Business Administration

  • Proven German and international Payments & Cash Management experience

  • Fluency in English and German, any other foreign language skills would be a plus

  • Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Personal Abilities/Competencies: 

  • A sound operational and commercial attitude coupled with cash management expertise,
  • Ability to work in co-operation with other departments of the bank.
  • Strong client focus, being able to put the client first
  • Good communication capabilities
  • Team player
  • Result-oriented 

Why join us

Does this posiiton sound challenging to you? Join us and make the difference!

Please apply with your CV, a motivation letter and all relevant certificates.

Business insight

Société Générale is one of the largest European financial services groups. Based on a diversified universal banking model, the Group combines financial solidity with a strategy of sustainable growth, and aims to be the reference for relationship banking, recognized on its markets, close to clients, chosen for the quality and commitment of its teams. More than 147,000 employees, based in 67 countries, accompany 31 million clients throughout the world on a daily basis.

The Client Service Account & Implementation Manager (CSAM) is responsible for V.I.P. client service and support as well as implementation of Cash Management Structures. The role requires a strong client service orientation, detailed operational process knowledge, good planning and communication skills as well as professional integrity at all times. He/she will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organization.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000M1L
Entity: SG CIB
Starting date: 2021/01/01
Publication date: 2020/10/08