Client Service Account & Implementation Manager– M/W

Permanent contract|Brussels|Banking operations processing

Client Service Account & Implementation Manager– M/W

Brussels, Belgium Permanent contract Banking operations processing

Responsibilities

With the strength of its values, recognized expertise and distinct company culture built on over 150 years of history, Société Générale mobilizes its teams to offer a comprehensive range of innovate solutions to help you accomplish your goals and leverage your potential.

Main mission: 

            As part of Middle Office PCM, the Client Service Account & Implementation Manager (CSAM) is responsible for client service and support as well as implementation of Cash Management Structures. The role requires a strong client service orientation, detailed operational process knowledge, good planning and communication skills as well as professional integrity at all times.

            He/she will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organization.

Tasks and responsibilities:

  • First point of contact for our clients with regards to service topics and required account relationship or product set-up
  • Manage and follow up all types of questions/requests received from clients and ensure a professional and positive client experience
  • Execute and coordinate the implementation of corporate cash management services, including project management & coordination
  • Ensure appropriate product related billing
  • Identify sales opportunities with existing customers
  • Support the Sales Manager in the day-to-day client management, including preparation of client presentations, welcome packages and contracts
  • Occasional client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
  • Prepare and manage client service reviews for V.I.P. clients, present these to the client together with the responsible Sales Manager
  • Support a smooth communication on Cash Management topics to internal and external parties and authorities
  • Proactive incident communication to the client
  • Support commercial reporting activities

Profile required

Studies & experience:

  • Bachelor or master’s degree in Finance or Business Administration
  • Proven Belgian and international Payments & Cash Management experience for at least 5 years

Language skills:

  • French and/or Dutch fluency (at least one of them)
  • English fluency

Technical, operational & Soft skills:

  • A sound operational and commercial attitude coupled with cash management expertise
  • Good knowledge of MS Office Suite ((Word, Excel, PowerPoint, Outlook)
  • Good communication skills
  • Highly self-motivated to work independently and proactive approach with clients
  • Client oriented
  • Understand the set-up and business specifics of clients
  • Ability to understand and anticipate client’s needs
  • Open to change, to propose and adopt new technologies
  • Able to work well under pressure and handling complex situations and “think out of the box”
  • Team spirit
  • Ability to work in co-operation with other departments of the bank
  • Attention to detail
  • Time management skills

Why join us

Société Générale CIB Belgium is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000LPD
Entity: SG CIB
Starting date: immediate
Publication date: 2022/11/07
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