Client Service & Implementation Manager (m/f/d)

Permanent contract|Frankfurt am Main|Banking operations processing

Client Service & Implementation Manager (m/f/d)

Frankfurt am Main, Germany Permanent contract Banking operations processing


  • First point of contact for our clients with regards to service topics and required account relationship or product set-up amendments, i.e. opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, etc.
  • Day-to-day contact for a dedicated portfolio of clients
  • Manage all types of questions/requests received from clients and ensure a professional and positive client experience
  • Prepare and manage client service reviews for V.I.P. clients, present these to the client together with the responsible Sales Manager
  • Support the Sales Manager in the day-to-day client management
  • Preparation of client welcome packages
  • Regular client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
  • Executing and coordinating the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
  • Project lead for implementation of Cash Management structures in Germany
  • Supporting the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
  • Follow up on service issues with the Front Office, Back Office and product teams in Paris. i.e. SWIFT, CMI, current account management, European proposals…
  • Verify product related billing (i.e. Global Cash, SWIFTNET etc.)
  • Support a smooth communication on Cash Management topics to internal and external parties and authorities
  • Support that obligations are met, support with quarterly controls
  • Follow up on permanent supervision requirements
  • Support commercial reporting activities
  • Identify sales opportunities with existing customers

Profile required

Experience and technical skills

  • Commercial education / Bachelor or master’s degree in Finance or Business Administration
  • Proven German and international Payments & Cash Management experience
  • Understand the set-up and business specifics of clients
  • Fluency in English and German, other foreign language skills would be a plus
  • Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Personal Abilities/ Competencies

  • A sound operational and commercial attitude coupled with cash management expertise
  • Ability to work in co-operation with other departments of the bank
  • Strong client focus, being able to put the client first
  • Good communication capabilities
  • Team player
  • Result-oriented

Business insight

As part of Middle Office PCM, the Client Service Account & Implementation Manager (CSAM) is responsible for client service and support as well as implementation of Cash Management Structures. The role requires a strong client service orientation, detailed operational process knowledge, good planning and communication skills as well as professional integrity at all times. He/she will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organization.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 220001N9
Entity: SG CIB
Starting date: immediate
Publication date: 2022/11/22