Collaborative Service Administrator

Permanent contract|Jersey City|Innovation / Project / Organization

Collaborative Service Administrator

Jersey City, United States Permanent contract Innovation / Project / Organization

Responsibilities

  • This role will be serving as a Unified Communications Messaging and Mobility Expert with both operations and design engineering responsibilities for the Windows Infrastructure environment, including an emphasis on Microsoft Exchange 2016/Online, Cisco Ironport, Mobile Technologies (VMWare Workspace One, Intune, etc.), and archiving solutions (Global Relay or similar services)
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • This person will be helping teams to design and implement critical business systems in tight alignment with strategic direction set by the company
  • Ability to multi-task and manage operational day to day and project tasks responsibilities
  • The ability to be self dependent and manage projects efficiently
  • This role will be able to explain & justify design decisions to their IT peers and articulate the advantages and risks of their decisions.
  • This role is responsible for diagnosing and troubleshooting complex Microsoft Exchange, mail routing, mobility, and unified communication issues
  • Skills providing root cause analysis, incident management, along with managing communication with clients / partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The expert will participate/contribute on project engagements, provide technical mentoring to team members, and actively participate in architecture reviews and strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
  • Participate/Contribute with after-hours/weekend work in rotation with all members of the team

Profile required

Required:

  • Must have both hands-on architecture/design, implementation experience, and expert level knowledge of Microsoft technologies (Exchange 2016/Online, Active Directory, DNS), Mobile Technologies (VMWare Workspace One, Intune, etc.), scripting (Powershell, automation) and Agile methodologies.
  • Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server and more!
  • Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS and some level of experience with Network troubleshooting.
  • Experience with Cisco Ironport,

Desired:

  • Exposure with Collaboration tools such as Skype/Teams, Enterprise Voice, JIVE, Symphony, and Enterprise File Sharing Solutions (e.g. Box Enterprise)
  • Symantec DLP, Trend AV, Global Relay
  • ITIL experience is preferred

TECHNICAL SKILLS

Required:

  • Exchange 2016/Online, Cisco Ironport, VMWare Workspace One, Intune, Collaboration Tools, Powershell Scripting, SMTP, Active Directory

Desired:

  • IMs (BBRG, Symphony, Reuters, ICE, etc.), Global Relay, Sharepoint Online, and Enterprise File Sharing Solutions (e.g. Box)

PRIOR WORK EXPERIENCE

Required:

  • Minimum 5-7 years experience

Desired

  • Financial services business knowledge, particularly prior work experience with financial industries
     

EDUCATION

Required:

  • Bachelor’s Degree in Computer Science/Engineering or the equivalent experience

Desired

  • Certification in MS technologies and IT Project Management

LANGUAGE

Required:

  • English speaking

Desired

  • French speaking

Business insight

Employees should understand the institution’s approach to risk management and their respective roles in supporting a strong risk culture, as outlined in the SGUS Operations Enterprise Risk Management Framework. At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities and the world in which we live, because relationships are at the heart of how we operate.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000UBM
Entity: SG AMERICAS OPERATIONAL SECURITIES
Starting date: 2021/12/06
Publication date: 2021/10/07
Share