Collateral Expert - Message Automation


 Bangalore - India       Permanent contract        Banking Operations

Mission

Purpose of the Role
The role incumbent will be part of the OPER/CCR. Staff will be responsible for performing production and project level tasks related to Message Automation

Primary responsibilities will include (but not limited to) insuring a data monitoring and a functional support of the tool.

Message Automation

 To ensure the support workflow of the tool and assist the different users in their requests.
 Ensure the KPI/KRI is regularly updated to assist the product owner in publishing the same to rest of the stake holders.
 Ensure all the SLAs are met among all contributors (ITEC and the vendor)
 Demonstrate a high level of accuracy & avoid repetitions by working with the product owner and ensuring smooth flow of BAU.
 To aim at working independently on the process.
 Reporting of incidents immediately to the reporting Manager.
 Ensure any new additions to the process are communicated to your direct Manager and SOP is updated accordingly.
 The incumbent to participate in all team meetings, Department meetings and Town hall if and when invited and contribute to the meetings constructively.
Responsibilities in the Role

The role incumbent, as SPE supporting CCR


- Monitoring & Functional support:
o Follow, produce and enhance the KPI related to the application
o Ensure a support workflow and help the users of the tool
 Answer their questions / solve their problems if any
 Log all the requests and track them
- Communication and coordination skills
o Ensure a good and global communication with the different actors (external: vendors / internal: all departments involved)
o Ensure the coordination within the different people in Oper in charge of the collateral
o Raise all relevant alerts concerning the metrics
 High impact due to the use of them – RWA calculation, payment feed
- Data Quality check
o Ensure that the data is in adequacy with the mapping in place
o GPS control to put in place and to perform on a regular basis
- Business Intelligence
o Ensure the sustainability of the data
o Be aware of CCPs reports modification or update
o To update the mapping if necessary
o Communicate to the different stakeholders
- Data Owner for all the clients
o Monthly Report to be performed when data is missing in the tool
o Colibri (risk department tool to monitor the CCPs exposure) workflow owner, validation of the breaches
 Investigations if any
- Reconciliation of the data
o Put in place a global reconciliation
- Single Point of Contact on production issue
o Single point of contact with ITEC to handle production issue
o Assist ITEC on files issue
o Ensure the SLA within ITEC and the vendor
- Continuous improvement
o Catalog management, challenge the different business requirement and handle the prioritization of the requests
o Be able to follow the budget associated to the tool
o Propose some analyses and enhancement on the tools
o Ensure the improvement within the different operational team
Qualifications:
IT Graduate (3-5 years) with finance specialization.

Abilities/skills required:
Effective Communication (Oral and written)
Proficiency in MS Office Tools (Excel, Word Doc, PPT, etc)
Flexible working in Shifts (Asia/US/Europe)
Accuracy and organization
Eye for Detail

Experience in an IB scenario is an added advantage especially in the Listed Collateral, OTC Collateral Management back office etc.

All our positions are open to people with disabilities

Profile

SAME AS ABOVE

Environment

Purpose of the Role
The role incumbent will be part of the OPER/CCR. Staff will be responsible for performing production and project level tasks related to Message Automation

Primary responsibilities will include (but not limited to) insuring a data monitoring and a functional support of the tool.

Message Automation

 To ensure the support workflow of the tool and assist the different users in their requests.
 Ensure the KPI/KRI is regularly updated to assist the product owner in publishing the same to rest of the stake holders.
 Ensure all the SLAs are met among all contributors (ITEC and the vendor)
 Demonstrate a high level of accuracy & avoid repetitions by working with the product owner and ensuring smooth flow of BAU.
 To aim at working independently on the process.
 Reporting of incidents immediately to the reporting Manager.
 Ensure any new additions to the process are communicated to your direct Manager and SOP is updated accordingly.
 The incumbent to participate in all team meetings, Department meetings and Town hall if and when invited and contribute to the meetings constructively.
Responsibilities in the Role

The role incumbent, as SPE supporting CCR


- Monitoring & Functional support:
o Follow, produce and enhance the KPI related to the application
o Ensure a support workflow and help the users of the tool
 Answer their questions / solve their problems if any
 Log all the requests and track them
- Communication and coordination skills
o Ensure a good and global communication with the different actors (external: vendors / internal: all departments involved)
o Ensure the coordination within the different people in Oper in charge of the collateral
o Raise all relevant alerts concerning the metrics
 High impact due to the use of them – RWA calculation, payment feed
- Data Quality check
o Ensure that the data is in adequacy with the mapping in place
o GPS control to put in place and to perform on a regular basis
- Business Intelligence
o Ensure the sustainability of the data
o Be aware of CCPs reports modification or update
o To update the mapping if necessary
o Communicate to the different stakeholders
- Data Owner for all the clients
o Monthly Report to be performed when data is missing in the tool
o Colibri (risk department tool to monitor the CCPs exposure) workflow owner, validation of the breaches
 Investigations if any
- Reconciliation of the data
o Put in place a global reconciliation
- Single Point of Contact on production issue
o Single point of contact with ITEC to handle production issue
o Assist ITEC on files issue
o Ensure the SLA within ITEC and the vendor
- Continuous improvement
o Catalog management, challenge the different business requirement and handle the prioritization of the requests
o Be able to follow the budget associated to the tool
o Propose some analyses and enhancement on the tools
o Ensure the improvement within the different operational team
Qualifications:
IT Graduate (3-5 years) with finance specialization.

Abilities/skills required:
Effective Communication (Oral and written)
Proficiency in MS Office Tools (Excel, Word Doc, PPT, etc)
Flexible working in Shifts (Asia/US/Europe)
Accuracy and organization
Eye for Detail

Experience in an IB scenario is an added advantage especially in the Listed Collateral, OTC Collateral Management back office etc.

Job code: 190000JD
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 14/08/2019
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Collateral Expert - Message Automation

Permanent contract   |   Bangalore - India   |   Banking Operations