Collections Specialist

Permanent contract|Jersey City|Banking Operations

Collections Specialist

Jersey City, United States Permanent contract Banking Operations

Responsibilities

Invoicing-Collections and Portfolio Management:

  • Managing and monitoring a portfolio of assigned Customer accounts to ensure timely payment of invoiced rents, taxes and other fees, and to proactively address any issues raised by Customers/Vendors; these activities include:
    • Understanding Customer invoicing requirements and their AP processes, and aligning portfolio management activities to support them
    • Ensuring invoices are generated in a timely and accurate manner
    • Timely and effective follow-up in pursuit of payments due
    • Developing and implementing repayment plans as needed to the mutual benefit of the Customer and SGEF-US
  • Understanding, adopting and following all prescribed collections policies and procedures
  • Establishing and leveraging relationships with key Customer and Vendor contacts to facilitate the consistent handling of all portfolio management accountabilities
  • Partnering with the Customer Service team on cash receipts, payment application and reconciliation of Customer accounts
  • Collaborating with internal SGEF US teams (Credit, Booking, Sales) as needed in support of the management of Customer and Vendor relationships
  • Setting appropriate expectations with partners and stakeholders, and adhering to commitments made

Reporting:

  • Preparing, reviewing and distributing monthly/quarterly collection activity reports for assigned portfolio of Customers
  • Preparing materials and readouts for participation in all portfolio review meetings (Collections, Watch List, Doubtful)
  • Communicating reasons for late payments in a timely and effective manner, and developing and articulating to Back Office and Risk Management leadership definitive action plans and timelines to resolve issues
  • Developing and delivering reports to Customers, Vendors and internal stakeholders as required

Customer service:

  • Managing all Customer inquiries and issues with a “Customer First” mindset; organize thoughts and actions based on the needs and requirements of the Customer
  • Resolving all Customer issues in a timely and efficient manner
  • Clearly communicating information and expectations to Customers/Vendors; keep commitments made for actions to investigate and resolve issues
  • Collaborating with the Customer Service Team as needed on tasks related to cash application, account reconciliations, invoicing, rebooking and other activities as required

Profile required

Technical Skills:

  • Extensive knowledge of the leasing and commercial finance industry
  • Thorough understanding of lease/loan structures, documentation and financing product types
  • Experience with lease/loan pricing, including contract negotiations and product strategies
  • Advanced skills in the Microsoft Office suite of tools, in particular Excel, Outlook and Word
  • Exposure to and/or experience with LeaseWorks and Salesforce desired
  • Able to manage and prioritize multiple priorities with speed and agility

Competencies and Attributes:

  • Highly effective listening & communication skills, both written and oral
  • Superior relationship management skills
  • Strong interpersonal & organizational skills; detail oriented
  • Able to link responsibilities of the Collector role to the overall objectives & success of the business
  • Continuously prioritize and address the need of Customers, Vendors and other stakeholders
  • Idnetify and manage conflicts in an open, honest manner
  • Act in spirit of collaboration and partnership
  • Be obsessively Customer-centric
  • Innovatively and creatively develop and implement win-win solutions
  • Embrace an entrepreneurial mindset

Experience Required:

  • 10+ years in leasing and/or commercial lending; background in Vendor Finance strongly preferred
  • 5+ years in a role responsible for managing the operational relationship with large Customers (i.e. Fortune 500) and/or Vendors
  • Understanding of lease/finance accounting principles
  • Solid knowledge of leasing/loan concepts such as amortization, accruals, deferrals and account reconciliations
  • Process management & improvement experience desired

Educational Requirements:

  • Bachelor’s Degree desired

Languages:

  • English
  • Spanish is a plus

Business insight

The SGEF Back Office Team is responsible for all post-booking operations, including:

  • Customer Service and Sales support
  • Invoicing
  • Cash posting
  • Collections
  • Sales and Property Tax management
  • Portfolio monitoring
  • Syndication management

The SGEF Back Office Team is currently organized with two sub-teams: Collections and Customer Service.  The Collector position will report to the Collections Manager, and is an integral part of the overall management of the SGEF portfolio, including any tasks and activities related to the timely, accurate invoicing and collection of contractual payments from Customers and/or Vendors.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210006ZO
Entity: SG Equipment Finance
Starting date: 2021/04/27
Publication date: 2021/04/07
Share