Compliance Officer - Communications Surveillance

Permanent contract|London|Compliance

Compliance Officer - Communications Surveillance

London, United Kingdom Permanent contract Compliance


Description of the Business Line or Department

Mission Statement of GBS Compliance:

“To enhance and maintain a robust compliance framework, in partnership with all stakeholders, to execute the firm’s strategy in accordance with its risk appetite, regulatory expectations and industry best practices”.

In order to achieve its mission statement, Compliance activities are centred around five key objectives, in support of senior management, business lines and resource functions, where the business lines have first level accountability and responsibility, and where GBS Compliance’s responsibility is with respect to compliance, reputational and conduct risk matters. These five key objectives are as follows:

  • Providing advice and policy development
  • Facilitating knowledge and awareness
  • Undertaking monitoring and surveillance activities
  • Performing risk assessment, review, and control activities
  • Managing the relations with regulators

CMS has a specific mandate within Compliance to perform the 3rd objective

Summary of the key purposes of the role

  • To promptly undertake Compliance Communication monitoring of key risk areas, reporting any concerns in line with set expectations
  • Perform investigations to support the alert analysis process and additional Thematic reviews
  • Identify requirements and lead projects relating to expansion of surveillance coverage and development of strategic solutions  
  • Identify and facilitate updates/amendments to core surveillance inputs

Summary of responsibilities

  • Undertake Communication Monitoring using the firm’s oral and written Communication Monitoring tools as directed by team management.
  • Lead the implementation and enhancement of surveillance approaches and /or strategic solutions to meet review requirements.        
  • Maintain and monitor a database of remedial actions/recommendations arising from communication monitoring, to ensure timely and satisfactory resolution of issues identified.
  • Represent CMS in engagements with Advisory Compliance officers and/or the Control Room on monitoring related issues as appropriate
  • Assisting in regulatory and leading internal investigations as appropriate.
  • Satisfy Audit/ Inspection requirements as required.   
  • Proactive and timely escalation of issues to management
  • Participation in departmental and team meetings, as required
  • Attendance at relevant industry and trade association seminars
  • Identify, analyse, and communicate any impacts to surveillance activities resulting from a change to regulation and/or market/company events
  • Potential scope to incorporate Trade Surveillance activities    
  • Contribute to enhancing management reporting and metrics - supporting the surveillance and risk management programmes

Level of Autonomy and Authority

The role involves autonomy on a day to day basis so to perform BAU role, with active liaison with the team management to manage priorities and as part of escalation management protocols. Whilst team management should be aware, role allows for elements of decision-making regarding surveillance priorities and approaches.

Profile required


  • Understanding of Financial Services industry, including products and processes, with any regulatory or control performance experience advantageous.      
  • Analytical approach. supported by accurate record keeping and ability to manage and prioritise multiple review requirements.
  • Respect for highly sensitive nature of the role
  • Teamwork: work collaboratively within immediate and wider global teams to complete existing and expanded surveillance requirements
  • Innovation: identification and project skills so to facilitate the implementation of initiatives designed to improve surveillance offering 
  • High level documentation and presentation skills
  • French speaker essential and Italian or Polish desirable

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000PON
Entity: SG CIB
Starting date: immediate
Publication date: 2021/10/01