COTC Middle Office Representative - 12 Month FTC

COTC Middle Office Representative  - 12 Month FTC

Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support 25 million clients every day with more than 126,000 staff in 65 countries

Our Group draws on our European roots to develop our business internationally. Our unique geographic positioning enables us to connect Europe and Africa with major global financial centres in Asia and the Americas.

The Group combines financial strength, proven expertise in innovation and a sustainable growth strategy with the objective of creating value for all our stakeholders. We seek to be a trusted partner in the projects of those building tomorrow's world today.

About the team:

The CFM team handles middle and back office functions for the (PSC) business lines and its COTC clients.

The team is held to the highest of standards, ensuring the client requirements are prioritized equally against market exposure.  In addition, the CFM team guarantees the control and security of transaction processing in accordance with current financial legislation.

•              Support for clients primarily post execution/affirmation in regards to clearing of activities through SGIL memberships

•              The first level of control on operations and "quality" certification

•              Customer Operational Relationship Management, KYC, and all support during the life cycle of client trading activity

•              Keep clients informed of all regulatory changes impacting operations.

Summary of Key Purposes of the Role:

Client Facing Middle Office main responsibilities and tasks:

·         First point of contact for clients regarding all operational queries for COTC activity. This includes but is not limited to queries on trades and position management, client reporting, commissions and fees, regulatory topics and any ad-hoc queries that may arise in the course of clients activity with SG.

·         Cash and collateral management will be handled directly by the MTR CCR team, although COTCMO will be involved if the client requires escalation in this area

·         Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers,

·         Manage client queries pertaining to trade life cycle and position reporting

·         Use and understand Clearing House GUIs to manage daily trade activity (CME, LCH, ICE, EUREX)

·         As the operational point of contact for clients and the face of SG to the client in most instances, ultimate responsibility for the satisfaction and perception the client has of SG operations

·         Control client booking in relevant product databases versus external clearing houses/systems

·         Monitor of key end of day controls to ensure that all risk are managed for that days activity and that items are either resolved or pose no risk. If risk exists to escalate as required

·         Fully understand booking rules and their impact on risk to firm during trade lifecycle. This includes how the COTC reconciliations work between the client, CCP accounts and Nostros

·         Develop action plans for recurring incidents, prepare post-mortems as required

·         Identify / analyse / rectify issues related to the flow of information and data into the relevant systems

·         In partnership with Transition Management,  introduce the client to the operational process (including reporting and the portal), and completing of onboarding checklist to ensure the clients are securely onboarded in all systems

·         Continuous interaction with clients to improve their experience with SG, partnering with clients on process improvements (SG and client side) and automations where possible

·         Understand all standard client reporting and the ability to extract and schedule these. 

PROFILE REQUIRED

·         Excellent interpersonal skills; able to communicate convincingly at all levels within the bank

·         Business French Speaking/Reading/Writing is essential

·         Attention to detail and promote a think outside the box mentality

·         Strong written documentation abilities

·         Coordination skills (across and between the teams in OPER and the business)

·         Understanding of investment banking market activities

·         Compliant with confidentiality requirements

·         Self-Motivated - Ability to work autonomously and be responsible for following matters through to completion

·         Solution-focused, service-oriented and proactive

·         Team player, open to share knowledge

·         Possess a strong risk culture and reliable professional conduct

·         Always have a client centric approach 

Technical Competencies

·         Knowledge of Microsoft Office Suite, with a heavy emphasis on Excel (pivot tables, functions, etc…)

·         Markitwire /Bloomberg VCON/ Traiana - plus

·         ICE/CME / LCH / Eurex OTC Clearing platforms - plus

·         Swap Execution Facilities (SEF) - plus 

·         Murex bookkeeping system - desired   

Ideally some previous experience (per below), but not a necessity

·         Previous Client Service, Trade Support, experience in dealing with trade breaks, exchange reconciliations, or similar Middle Office experience within a similar financial institution and client facing.

·         Minimum 1 year(s) depending upon the role

·         English

·         French is desirable

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.