Description of the Business Line or Department
The aim of our Service Unit (GBSU) is to deliver day-to-day services to GBIS Business Units and their clients to accelerate the transformation. GBSU is organised under the following structure:
Within each of these groups are dedicated Information Technology (IT) teams who are aligned with the mandate of the Support Unit groups.
The aim of the IT teams of GBIS is to translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking.
IT works to ensure that it delivers the services the businesses need to compete and to serve Société Générale's clients. The objective is to deliver production services in a well-controlled and cost-effective way, and to deliver competitive application systems and infrastructure that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.
Summary of the key purposes of the role
We’re looking for a well-rounded individual for the ongoing challenges. Your client-driven approach and service-oriented mindset, your good analytical skills, your ability to summarize and feedback key messages, your good communication skills, your adaptability and ability to make decisions, as well as your ability to assist decisions along to your local senior management, will enable you to succeed in your support mission.
As a Support Specialist in a very dynamic environment, you will be part of the global support team as our local support contact for the below parameters:
Based in London, one of the leading financial market places in Europe, you will join a tribe as an end-user support analyst supporting primarily UK London based end users. You will support the users of the Investment Banking branch on booking, pricing and risk applications.
As a support analyst you will be working with other IT and Infrastructure teams based in London but also located in various regions (France, AMER & Asia)
Summary of responsibilities
Level of Autonomy and Authority
The employee is required to act with a high degree of autonomy. The employee is expected to engage members of the team to deliver activities required of the team. This involves coordination and working with members of the IT community as well as others from various business, infrastructure and external suppliers.
The employee may be engaged in project activities to either improve the production service or be engaged with larger teams (typically in house developers) in the handover of projects into live service.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.