Cross Asset Execution Technical Specialist

Permanent contract|London|Software Development

Cross Asset Execution Technical Specialist

London, United Kingdom Permanent contract Software Development

Responsibilities

Description of the Business Line or Department

The aim of our Service Unit (GBSU) is to deliver day-to-day services to GBIS Business Units and their clients to accelerate the transformation. GBSU is organised under the following structure:

  • A transversal client group
  • Eight service and product orientated entities
  • A transversal data entity
  • Seven centres of expertise

Within each of these groups are dedicated Information Technology (IT) teams who are aligned with the mandate of the Support Unit groups.

The aim of the IT teams of GBIS is to translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking.

IT works to ensure that it delivers the services the businesses need to compete and to serve Société Générale's clients. The objective is to deliver production services in a well-controlled and cost-effective way, and to deliver competitive application systems and infrastructure that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

  • Delivering IT services and solutions that enable GBIS to deliver its business objectives.
  • Ensuring a cost effective, high quality, flexible and well controlled production service for business applications systems and IT infrastructure (service delivered by RESG/GTS).
  • Facilitating entry to new markets, compliance with regulatory rules, growth in needs, adherence to market business volumes, and operational efficiency improvements in our overall front to back processing environment.

Summary of the key purposes of the role

We’re looking for a well-rounded individual for the ongoing challenges. Your client-driven approach and service-oriented mindset, your good analytical skills, your ability to summarize and feedback key messages, your good communication skills, your adaptability and ability to make decisions, as well as your ability to assist decisions along to your local senior management, will enable you to succeed in your support mission.

As a Support Specialist in a very dynamic environment, you will be part of the global support team as our local support contact for the below parameters:

  • Support the front-office and middle-office users of the Investment Banking Division on the Cash Equity and Derivatives businesses.
  • Use analytical and communication skills to resolve Production incidents.
  • Communicate key messages (incident alerts, resolutions and summaries) with stakeholders (front office, management).
  • Provide Level 3 support to global XAE Support teams.

Based in London, one of the leading financial market places in Europe, you will join a tribe as an end-user support analyst supporting primarily UK London based end users. You will support the users of the Investment Banking branch on booking, pricing and risk applications.

As a support analyst you will be working with other IT and Infrastructure teams based in London but also located in various regions (France, AMER & Asia)

Summary of responsibilities

  • Ensure the support level 1 and 2 on dedicated applications.
  • Pro-active monitoring of Production systems.
  • Follow up on end-user requests.
  • Escalate the incidents to the appropriate development team when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Ensure the continuity of the business by building and maintaining a strong relationship with the local helpdesk-support team, the infrastructure teams, the other production teams in London, Paris and BLR, as well as the project team.
  • Follow the guidelines inherent to your support activities (call management/logging, incident management, problem management, Change management)
  • Ensure regular follow-up with global activity through dedicated meetings if applicable
  • Release follow up and package certification (in relation with Paris team), participation, testing and communication of application releases.
  • Make available the knowledge of the local activity by promoting and updating specific documentation (WIKI, user guide) to WW support teams.
  • Guarantee a high level of service & quality & communication by industrialising processes and participating to the local & global projects.
  • Organize regular meetings with end users (review existing requests, reinforce support quality, enhance support functional understanding of the business).
  • Participate to continuous improvements and global governance. Identify improvement axis and lead/propose transformation of existing processes both for the business and our production services activities.
  • Take part to transversal initiatives across our UK teams.

Level of Autonomy and Authority

The employee is required to act with a high degree of autonomy. The employee is expected to engage members of the team to deliver activities required of the team. This involves coordination and working with members of the IT community as well as others from various business, infrastructure and external suppliers.

The employee may be engaged in project activities to either improve the production service or be engaged with larger teams (typically in house developers) in the handover of projects into live service.

Profile required

Competencies

Section to be reviewed and updated by line manager

  • Minimum 5 years’ experience on IT support in a Financial environment
  • A full understanding of the trade life cycle
  • Good Communication Skills, speaking as well as in writing
  • Strong Analytical skills
  • “Problem solving” mindset and solution-enabler capacities
  • Ability to make decisions and work Under Pressure
  • Taking initiatives and good teamwork, service-minded approach, aim to achieve highest level of user experience
  • Ability to prioritise and influence
  • Proactive, be able to work with users and solve their problems quickly under stressful situations, support the users in every encountered problem and take ownership of the end user issue.
  • Understanding of operational risk assessment
  • Familiar with SQL queries
  • Knowledge on Business Object or equivalent
  • Understanding Agile methodology and Continuous Delivery
  • Achieved ITIL foundation

Technical Experience:

  • Fidessa
  • FIX
  • Operating Systems - Windows/Linux skills
  • SQL, Oracle

Languages:

  • English: fluent.
  • French is a plus

Education:

  • University graduate level, with an exposure to Finance.
  • Ideally have a functional knowledge in finance, global markets and syndication.

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 210000PG
Entity: SG CIB
Starting date: 2021/03/08
Publication date: 2021/01/13
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