Customer Services Officer

Permanent contract|Hong Kong|Customer service

Customer Services Officer

Hong Kong, Hong Kong Permanent contract Customer service

Responsibilities

  • Resolve account & transaction enquiries from customers in the segments from Multinational Corporate, Large Chinese Corporate and Non-Bank Financial Institutions, etc.
  • Support HKD clearing and international payments by liaison with operations on transaction execution and investigation;  
  • Customer on-boarding, KYC review, account closure, credit facility implementation and renewal
  • Grow existing customer portfolio by relationship management and thorough understanding of transaction pattern of customers
  • Support of new business initiatives, sales activity and communication with clients
  • Support customers and promote Cash Management & Trade Finance products and services
  • Independently implement Cash Management & Trade Finance deals and handle post sales activities

Profile required

  • Hold a relevant Bachelors or Masters degree in Finance or similar
  • 7 years or above HK clearing bank Customer Service or Cash Management/Trade Finance/Transaction Banking support role
  • Commercial Banking experience linked to Corporates servicing
  • Experience in international payments (SWIFT network and message types) and understanding of HK clearing and settlement systems (RTGS, Direct Debits, etc.) is mandatory
  • Experience in Trade Finance including letter of credit, international guarantee and trade financing is mandatory
  • Good communication and interpersonal skills is required
  • Intermediate knowledge of MS Office especially Word, Excel, PowerPoint and Outlook is required
  • Fluency in English, Mandarin and Cantonese is mandatory
  • Leadership quality is preferred

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description

Customer Service Officer is a customer-facing role within the Global Transaction Payments Services Department (GTPS) of Societe Generale Hong Kong Branch. 
You will play a key role in dealing with the day-to-day customer queries related to cash account and trade finance of our corporate and financial institution clients and delivering a high quality service. This requires a dynamic and flexible approach to deal with a range of tasks that arise whilst ensuring customer comes first.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000IXF
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/07/21
Publication date: 2021/06/10
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