Data Analyst/Performance Management Specialist

 Bangalore - India       Permanent contract        Project Management

Responsibilities

• Deliver on excellent quality of service by maintaining excellent communications with customers at all levels.
• Investigate all possible leak incidents/issues ensuring all appropriate parties are kept informed at all times, in accordance with the service agreements.
• Develop and forward all management reports within the requisite time constraints 
• Ensure Key Performance Indicators of Customer Contract are analysed and reported.
• Investigate the variances flagged up on Exception reports and make the necessary corrections.
• Update and validate the standard operating procedures for various reports.
• Recognise the current trends, identify their relevance and have the ability to synthesize the data into information consumable by senior business decision makers.
• Represent the client and counterparts in performance management group forums as and when required.
• Encourage self-governance and increase productivity of delivery.
• Display strong technical skills, with superb business process analysis and interpersonal skills


Profile Required

• Microsoft Office (Word , PPT, Excel)
• Macros & VB knowledge is be plus
• Basic knowledge of Lean or six sigma basic 
• Working knowledge on the incident, problem and change management tools
• Good problem solving and analytical skills 
• Develop and maintain good rapport with client
• Adapt to different work environments

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Why Join Us

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.


Business Insight

A 100% owned subsidiary of European banking and financial services major Societe Generale (SG), Societe Generale Global Solution Centre (SG GSC) came into existence in 2000. Established as an offshore development centre in Bangalore, also having a presence in Chennai, SG GSC has 15 years of sustainable delivery expertise to its credit, and develops global best practices to promote the strategic objectives of the Societe Generale Group.
SG GSC possesses in-depth understanding of the business processes and cutting-edge technologies across domains of Societe Generale’s diverse portfolio. We deliver best-in-class solutions to the Group’s entities in the realm of corporate and investment banking, retail banking, specialized financing and insurance, private banking, and global investment management and services.
We place the highest importance on our employees and provide extensive opportunities for career progression and development. SG GSC conforms to the group diversity principles, and has a multi-cultural staff representing seven nationalities, and speaking 20 languages. Women comprise 25% of our workforce.

All our positions are open to people with disabilities

Job code: 19000L41
Business unit: SG Global Solution Centre
Starting date: Immediate
Date of publication: 10/11/2019
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Data Analyst/Performance Management Specialist

Permanent contract   |   Bangalore - India   |   Project Management