Data Analyst/Performance Management Specialist

Permanent contract|Bangalore|Innovation / Project / Organization

Data Analyst/Performance Management Specialist

Bangalore, India Permanent contract Innovation / Project / Organization

Responsibilities

• Deliver on excellent quality of service by maintaining excellent communications with customers at all levels.
• Investigate all possible leak incidents/issues ensuring all appropriate parties are kept informed at all times, in accordance with the service agreements.
• Develop and forward all management reports within the requisite time constraints 
• Ensure Key Performance Indicators of Customer Contract are analysed and reported.
• Investigate the variances flagged up on Exception reports and make the necessary corrections.
• Update and validate the standard operating procedures for various reports.
• Recognise the current trends, identify their relevance and have the ability to synthesize the data into information consumable by senior business decision makers.
• Represent the client and counterparts in performance management group forums as and when required.
• Encourage self-governance and increase productivity of delivery.
• Display strong technical skills, with superb business process analysis and interpersonal skills

Profile required

• Microsoft Office (Word , PPT, Excel)
• Macros & VB knowledge is be plus
• Basic knowledge of Lean or six sigma basic 
• Working knowledge on the incident, problem and change management tools
• Good problem solving and analytical skills 
• Develop and maintain good rapport with client
• Adapt to different work environments

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Business insight


At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow
will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000WP9
Entity: SG Global Solution Centre
Starting date: 2021/12/27
Publication date: 2021/11/09
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