Delivery Manager

Permanent contract|Chennai|Banking operations processing

Delivery Manager

Chennai, India Permanent contract Banking operations processing


Client Facing Middle Office main responsibilities and tasks:

  • Point of contact for clients as it relates to trade & position management.  This excludes margin & cash processing
  • Monitor and communicate with clients all trade life cycle events, e.g. allocations, breaks, transfers, expiry/market intentions until resolution.
  • Manage client queries pertaining to trade life cycle and position reporting
  • Ensure all execution billing is accounted for. 
  • Responsible for overall satisfaction of clients
  • Control client booking in relevant product databases versus external clearing houses/systems
  • Fully understand booking rules and their impact on risk to firm during trade lifecycle
  • Post-execution allocation of all listed derivative transactions
  • Proactively contact Brokerage Desks / Trading Assistants / Client Trade Support groups throughout the day to ensure bunched order allocations are received prior to the clearing house cut-off times  
  • Monitor & accept give-in trades from other FCM’s for clearing accounts
  • Ensure the end-of-day accuracy and consistency of positions and valuations across all listed markets.
  • Preform client check outs to reduce T+N impact. As needed follow up with internal and external counterparties
  • Systematically raise alerts and find resolution in cases of abnormal events; abnormal variations, trades, behaviours.
  • If given FO or client delegation and approval from compliance, books deals in relevant internal systems based on written booking instructions
  • Proactively keep track of physically delivered products at expiration; liaise with Deliveries teams to ensure positions are accurately reported at the CCP.
  • Maintain accurate static data between clearing systems to allow straight-through-processing
  • Develop action plans for recurring incidents, prepare post-mortems as required
  • Identify / analyse / rectify issues related to the flow of information and data into the relevant systems
  • Alert Market Specialists of recurring allocation / booking issues which result from mapping or clearing system set-ups.
  • Identify and resolve daily trade breaks and escalate as needed.
  • Process transfers and LME novation’s ensuring all approvals have been received and exchange requirements have been followed
  • Operational relationship management covering client onboarding checklists and ongoing improvement of the client experience through automation and customisation for key clients.
  • Understand all standard client reporting and the ability to extract and schedule these. 
  • Work on process improvement with clients i.e. improving closeout files, allocation files, client reconciliation
  • Interact and support the SG front office through participation in forums such as business committees, client onboarding discussions and ongoing client profitability analysis
  • Monitor key indicators across all operational platforms.
  • Monitor operational risks (e.g. exceptions follow-up, pending trades, top day/historical). Ensure key risk items have been tracked, monitored and resolved daily.
  • Participate in projects to support the business line and GBSU management.

Profile required

Bachelor's/Master's degree
Basic about Listed Derivative products

Why join us

 “We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow
will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a
positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily
basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their
working hours, including sponsoring people struggling with their orientation or professional integration,
participating in the financial

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000J0U
Entity: SG Global Solution Centre
Starting date: immediate
Publication date: 2021/09/14