Delivery Manager

Permanent contract|Bangalore|Banking operations processing

Delivery Manager

  • Bangalore, India
  • Permanent contract
  • Banking operations processing


Manage Market Data process.
- Support and monitor day-to-day work processes and meet Production and Service Level Agreement.
- Processes Review and adhere Service Level Agreement for all services delivered.
- Right level of cooperation with new managers of MRF in GSC.
- Analysis of daily KPIs and performance/productivity metrics.
- Identify and anticipates stakeholders requirements, expectations and needs
- Track efficiency and performance against stakeholders requirements.
- Provide management reporting on operations, including statistics on volume, productivity, new development and service impact to clients.
- Coordinate & manage the external audit & inspection requirements
- Lead/Participate in various projects and initiatives to enhance and improve operational efficiency through technology and other means
Client Focus
- Maintain effective professional relationship with stakeholders
- Establish prompt and effective resolution of client/stakeholders / onshore partners issues
People and Transversal teams
- Promote cooperation and commitment with the team towards the attainment of department goals
- Monitor team performance against performance goals to ensure progress is being made and corrective action taken when necessary.
- Co-ordinate & collaborate with various Transversal groups (Risk, Delivery Excellence, Admin, Audit, HR, Finance and L&D)
Others :
- Effective participation in MRF Executive Committee discussions & significant contribution in Strategic initiatives.
- Volunteer to pick and drive organizational initiative by coordinating with all SPOCs across all the teams.
- Highlight Appropriate Risks on the several topics being discussed to arrive at the Best Possible approach

Profile required

  • Candidates must be able to demonstrate a history of consistent academic and extracurricular achievements
  • Strong communication and articulation skills
  • Experience in people management
  • A detail-oriented, methodical approach, a creative and logical thought process, and high levels of commercial and financial awareness
  • Act as an interface with other divisions of the bank, for example, liaising with traders and ensuring all issues are resolved in a timely and efficient manner
  • recruit, train, and coach team members, organize team meetings, manage team members, and have responsibility for individual and team appraisals
  • Ensure client protection rules are adhered to make sure that processes are constantly improving, and participate in step-change improvement projects
  • Manage projects such as analyzing a system, identifying, and specifying developments and improvements, and coordinating the testing and implementation of new systems.

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 23000F57
Entity: SG Global Solution Centre
Starting date: 2023/07/03
Publication date: 2023/05/12