Delivery Manager – HR Services

Permanent contract|Bangalore|Human Resources

Delivery Manager – HR Services

Bangalore, India Permanent contract Human Resources


Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transactional in nature. Responsible for providing strategic direction and leadership in managing the priority, productivity and accuracy of day-to-day HR operations for Asia in accordance with the Bank’s business objectives and plans. Manage a large team Engage in reviewing of transaction as per the key standard operating procedures and guidelines, evaluate the risk and complexity in the process, Drive core operational regor by maintaing the Quality and timely delivery of services, mobilize the resources aprroprietley and ensure appropriate documentations/procedure manuals etc.

The incumbent Delivery Manager is responsible for:

I. Balances and prioritizes own and/or others' activities to make sure critical items are
II. Identifies and addresses priorities, potential obstacles, constraints and dependencies when
developing/managing plan or schedule.
III. Generates clear/realistic estimates, plan and schedule that helps others understand what
needs to be done.
IV. Builds in review time (e.g., peer reviews) to ensure work is reviewed and accurate.
V. Makes sure individuals have the tools and resources needed to do their work.
VI. Streamlines decision-making processes where possible.
VII. Follows up with clients/customers to make sure requirements have been met

Maximizes Team's Performance:
Facilitating and motivating high performance of and collaboration among team members
Provides team members with a clear sense of direction and understanding of each others'
Structures activities/projects to enable reasonable workload and work/life balance.
Assigns responsibilities to effectively take advantage of available skills and address
development needs
Is available to and approachable by team members
Focuses energy on solving issues rather than blaming others
Encourages open discussion of issues, ideas and competing viewpoints to build ownership
Ensures individuals receive timely and helpful performance feedback.
Recognizes and rewards individual and team accomplishments
Supports team's and organization's decisions regardless of own position
Initiate adequate training programs to induct and develop staff across: new joiners,
reinforcing operational excellence for production staff, building expertise and developing
Be selective in Talent identification and ensure specific actions are implemented for AST
groups. Showcase the Talent in your BL across the organization as well across Global BL and
GSC to ensure appropriate positioning and contribute to Talent sourcing and Diversity
objectives / targets of departments
Drive efficiency initiatives in the delivery of the team

Drives to Add Value
a. Relentlessly pursuing objectives regardless of obstacles and setbacks.
i. Sets challenging (i.e., stretch) objectives and standards.
ii. Asks questions to clarify the objectives behind an activity or deliverable
iii. Identifies and implements improved/innovative work processes or client/customer service
iv. Drives activities to ensure value is added and/or requirements and milestones are met
v. Sustains high level of focus, effort and energy when needed
vi. Makes sure that implications of decisions are thought through and addressed, regardless of
who has responsibility

Innovation and initiatives:
Be responsible for transformation and change management in department
Promote a culture of strong constant evolution and innovative thinking. Contribute to GSC’s innovation initiatives. Proactively drive initiatives on future challenges for GSC

Data Quality Management:
•    Manage and imporovise Data Quality on HR system by strengthening the DQM activity
•    Build control towers and monitor periodicall and report the quality trend Compensation support activities:
•    Deliever support activities related to Seasonal activities, Build expertise and take up delivery responsibilities Annual and seasonal activities, like ACR, C&B and GESOP etc

Risk and Audit / compliance
a. Managing risk
b. ensure Zero operational loss
c. ensure all audit recommendations are put into practice

Profile required

Educational Requirements: Graduate or Postgraduate Degree (MBA in HR preferred)

Experience: 10 to 14 yrs


- Knowledge of Asia Pac business process/functions within the Human Resource (HR) back office domain such as Recruitment, Onboiarding, Workforce Administration, employee data management, Compensation and Benefits and International Mobility etc
- Good client management/engagement skills- Flexible to work across shifts and time zones
- Good communication skills- Experience in training, mentoring and coaching team members on process
- Ability to drive results and function independently as an Subject Matter Expert (SME)
- Display solidarity with team members and partners
- Ability to grasp and understand the process quickly and support the team members

Abilities/skills required:
- Good analytical skills
- Strong process and change Management capabilities
- Strong Negotiation skills
- Excellent verbal, written and presentation skills.
- Effective interpersonal skills in a multi-cultural team environment
- Strong facilitator with the ability to influence people and navigate a matrix organization
- Ability to mentor and groom professionals
- Self-starter and self-motivated with the ability to work independently as well as with a team
of peers Energetic and mature


- Good knowledge of MS Office Tools
- Good Knowledge Process mapping & Process documentation
- Excellent Knowledge of MIS and reporting to work on daily/weekly/monthly reports
- Experience of working on HRIS systems (PeopleSoft & Taleo)

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000HLU
Entity: Societe Generale India
Starting date: 2022/09/01
Publication date: 2022/06/08