Delivery Manager - KYC

Permanent contract|Bangalore|Banking operations processing

Delivery Manager - KYC

Bangalore, India Permanent contract Banking operations processing


Delivery Manager of SG GSC KYC

  • Delivery Manager needs to be compliant with all relevant regulation and Global policy. To achieve this, the incumbent needs to perform the following tasks and main responsibilities as below:
  • Creating an inspiring team environment with an open communication culture
  • Setting clear team as well as individual goals
  • Assists and identifies learning and development needs
  • Ensure policy and procedures are followed
  • Decision-making skills and oversee day to day activities

Profile required


Role Delivery

  • Will be responsible to plan, prioritize, drive, report and monitor team’s productivity and quality to ensure targets are achieved on a daily, weekly and monthly basis
  • Monitor status, including weekly targets not achieved and ageing of the cases that are assigned to the team members, and ensure that the SLAs defined with various internal and on shore teams are achieved as per set standard
  • Ensure strict adherence to the agreed SOPs, KYC Policy and other guidelines governing the process
  • Must be up to date with the latest policies and procedures, including global minimum standards and local requirements based on the location of the client and be compliant with all relevant regulations
  • Ensuring performance reviews (half yearly and yearly) to be completed in time
  • Prepare PMI (Performance management Index) for Analyst/QC on monthly basis and sharing the feedback during one on one meetings with respective individuals
  • Lead team meetings with an agenda to discuss any process/policy/follow-up related items
  • Prepare accurate performance dialogue for daily, weekly and monthly discussions
  • Ensure Weekly Meetings, Monthly Meetings and 1-1 meetings are in place with structured Agenda and Minutes
  • Engage with SMEs, QA and QCs to identify team members requiring training / development and develop a plan for targeted coaching where needed
  • Plan ahead and identify any potential concerns, risks and/or issues that may impact production, develop a plan to mitigate or reduce such concerns, risks and/or issues, and launch and drive the effort
  • Ensure strict adherence to Permanent Supervision controls by declaring it on internal tool (GPS)
  • Close monitoring of staff utilization, billing and budget for the team
  • Drive CI practices  
  • Ensure counterpart satisfaction is maintained, feedback collected, and corrective actions implemented
  • Sharing of weekly reports of production and quality to onshore counterparts


  • Good KYC knowledge and up-to date with policy, procedures and regulations
  • Strong verbal and writing skills to be able to negotiate, collaborate and influence the stakeholders.
  • Strong communication skills (oral and written) to be able to engage with all stakeholders (FO, Onshore, Compliance).
  • Ability to demonstrate team spirit, client focus and ownership to be able to collaborate and sort issues with all stakeholders (FO, Onshore, Compliance).
  • Listen to team members' feedback and resolve any issues or conflicts
  • Excellent communication and leadership skills
  • Propose & support implementation of automation initiatives to minimize errors/create efficiency gains & participate actively in all meetings

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 220000OI
Entity: SG Global Solution Centre
Starting date: 2022/02/07
Publication date: 2022/01/11