Desktop Engineer

Permanent contract|Hong Kong|IT (Information Technology)

Desktop Engineer

Hong Kong, Hong Kong Permanent contract IT (Information Technology)

Responsibilities

1.    Provide daily technical support and handle requests from end users based in Hong Kong office
2.    Resolve cases received from tickets, Emails and walk ups
3.    Create and update cases via ticketing system 
4.    Handling of desktops, laptops and Mobile phones
5.    Maintain system documentation, hardware & software inventory
6.    Provide other IT-related support as required 
7.    Participate in projects
8.    Other ad hoc duties
9.    Good attitude, customer service, communication, and documentation skill.
10.    Knowledge on desktop, networking, and general PC applications, like Microsoft Office.
11.    Willing to listen and learn, hardworking, team player.
12.    Excellent communication skills, fluency in English
13.    Shift based (Monday to Friday, 8:00am to 5:00pm / 9:00am to 6:00pm / 10:30am to 7:30pm)
14.    Occasion required working on HK Public Holidays.

Profile required

1.    Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
2.    Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365.
3.    Knowledge in writing scripts or macros will be an advantage 
4.    Self-motivated, strong problem solving and analytical skills
5.    Able to work with minimal supervisions
6.    Ability to work under strict deadlines is a must
7.    Great organization and time management
8.    Ability to multitask and handle pressure

Business insight

Company Description

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 133,000 employees based in 61 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description
1.    Provide technical support of daily desktop support, network operation and problem resolution
2.    Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination, and escalation
3.    Provide deskside or remote desktop services (incident & request)
4.    Hardware & software troubleshooting such as; desktop/laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support & etc. 
5.    Troubleshoot network connectivity issue, i.e. device configuration, IP addressing, and direct TCP/IP output, network printing 

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000XX4
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/12/30
Publication date: 2021/11/22
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