Desktop Support and Infrastructure Engineer

 Australia       Permanent contract        Information Technology



The Societe Generale Australia IT team supports the local infrastructure, applications and users. The position involves working closely with listed derivatives traders and remotely with IT teams across various locations (US and Asia Pacific). A desktop support & infrastructure engineer is required to support Societe Generale Australia’s infrastructure, critical applications, end users and clients. The engineer will also be required to coordinate remote skilled teams on infrastructure projects and maintenance.

The successful candidate will be responsible for the following activities:
  • End users support (desktop, applications)
  • Local infrastructure support and maintenance as local relay for remote skilled teams (Network, Voice, Digital Workplace, Servers etc.)
  • Local infrastructure cost/budget management
  • Request and Incident management
  • Infrastructure projects coordination
  • Liaising with third-party providers and vendors
  • BCP/DR planning
  • Datacenter management (issues, review and planning)

Profile Required


  • Strong verbal & written communication skills (clear, concise) at all levels of the organization
  • Strong customer focus, establishing effective relationships with key stakeholders and 3rd parties
  • Flexible, adaptable and pro-active 
  • Infrastructure support skills (Desktop, Server, Telephony etc…)
  • Trade Floor support (preferred but not essential)
  • Able to work independently without supervision
  • High level of accountability
  • Able to work and maintain relationship with remote teams
  • Strong analytical and troubleshooting skills
  • Windows 7 / 10, Active Directory, TCP/IP, File/Print services, ACL, policy etc.
  • Knowledge of Microsoft products (Office 365, Windows 10)
  • Desktop / Laptop technical knowledge
  • Knowledge in real time data feed and trading applications such as Bloomberg, Fidessa, TT, Exchange and Brokers - (preferred)
  • Knowledge of IP, Trading and Mobile Telephony - (preferred)


  • 2+ years’ experience in desktop & infrastructure support. Application support skills desirable.
  • Experience in Finance industry is desirable
  • ITIL certification (preferred but not essential)

Business Insight

Serving 31 million customers in 66 countries, Societe Generale is one of Europe's largest financial services organisations. We employ 146,000 people in 67 countries worldwide. Based on a diversified universal banking model, Societe Generale combines financial solidity and a strategy of sustainable growth. Our objective: to be the leading relationship-focused bank, a reference in its markets, close to its clients and chosen for the quality and commitment of its teams.
Leveraging the strength of its client coverage and leadership in structured finance including energy, metals & mining, infrastructure finance, together with product and service offerings such as debt capital markets, asset-back products and commercial real estate finance, Societe Generale supports its Australian wholesale clients in their financing and advisory needs, and to serve its global clients who wish to access the Australian market with global banking services. Societe Generale also provides its global markets solutions by offering futures execution and clearing, equity derivatives sales and structured product distribution.

There are currently 45 members of staff in Sydney, representing 10 different nationalities, from different business lines and corporate functions. We are currently looking for a Desktop Support & Infrastructure Engineer to join us. This is an exciting opportunity to join a dynamic team in a growth phase and get hands-on experience within a fast-paced, results focused, global organisation. The successful candidate will be able to build close relationships with the teams onshore and within the organisation more broadly on a regional and global basis.

All our positions are open to people with disabilities

Job code: 19000ODS
Business unit: Soci‚t‚ G‚n‚rale Sydney Branch
Starting date: Immediate
Date of publication: 30/08/2019
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Desktop Support and Infrastructure Engineer

Permanent contract   |   Australia   |   Information Technology