Description of the Activity of the Team (To be post on advertisement)
Provide technical support of daily desktop support, network operation and problem resolution
Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination, and escalation
Provide deskside or remote desktop services (incident & request)
Hardware & software troubleshooting such as; desktop/laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support & etc.
Troubleshoot network connectivity issue, i.e. device configuration, IP addressing, and direct TCP/IP output, network printing
Provide daily technical support and handle requests from end users based in Hong Kong office
Resolve cases received from tickets, Emails and walk ups
Create and update cases via ticketing system
Handling of desktops, laptops and Mobile phones
Maintain system documentation, hardware & software inventory
Provide other IT-related support as required
Participate in projects
Other ad hoc duties
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.