Desktop Support Engineer

Permanent contract|Hong Kong|Information Technology

Desktop Support Engineer

Hong Kong, Hong Kong Permanent contract Information Technology

Responsibilities

Responsibilities :

  • Provide daily technical support and handle requests from end users based in Hong Kong office 
  • Resolve cases received from tickets, Emails and walk ups.
  • Create and update cases via ticketing system
  • Handling of desktops, laptops and Mobile phones
  • Maintain system documentation, hardware & software inventory
  • Provide other IT-related support as required
  • Participate in projects
  • Other ad hoc duties
  • Technical Documentation

Profile required

Your Profile:

  • Support Back & Front Office Users in Hong Kong.
  • Good attitude, customer service, communication, and documentation skill.
  • Knowledge on desktop, networking, and general PC applications, like Microsoft Office 
  • Willing to listen and learn, hardworking, team player Positive and proactive attitude 
  • Excellent communication skills, fluency in English 
  • Work in shift and rotation base. (Monday to Friday, shifts from 6:00 am to 3:00pm, 7:30 pm to 4:30pm, 8:00am to 5:00pm, 10:30am to 7:30pm)
  • Occasion required working on HK Public Holidays.

Requirements:

  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • Minimum 3 years pracitical experience in IT helpdesk or desktop support 
  • Proficient in basic Network troubleshooting, supporting Windows 10 and Office 365
  • Experience of market data systems such as Bloomberg, Thomson Reuters
  • Knowledge of writing scripts or macros is an advantage
  • A team player, self-motivated, strong problem solving and analytical skills
  • Able to work with minimal supervision 

Behavioral Skills

  • Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs 
  • Team Spirit - Collective mindset: I favour the team’s interest over my own results
  • Innovation - Change management: I support change 
  • Responsibility - Courage: I express my convictions and make decisions with courage and respect.
  • Commitment - Sustainability: I strive to develop my skills and knowledge

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Department Description

  • Provide technical support of daily desktop support, network operation and problem resolution
  • Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination, and escalation
  • Provide deskside or remote desktop services (incident & request)
  • Hardware & software troubleshooting such as; desktop/laptop windows OS platform, Microsoft Office, Anti-Virus, mobile device support & etc.
  • Troubleshoot network connectivity issue, i.e. device configuration, IP addressing, and direct TCP/IP output, network printing

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000ILK
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/08/01
Publication date: 2021/06/08
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