Desktop Support Engineer - Analyst

Permanent contract|Seoul|Information Technology

Desktop Support Engineer - Analyst

Seoul, Korea Permanent contract Information Technology

Responsibilities

Responsibilities:

  • Base on priority, resolve cases assigned by other teams.
  • Open and update cases on the ticket system and keep clients well informed.
  • Monitor and review unassigned requests escalated by other teams.
  • Handle Desktop PC/Mobile requests.
  • Handle Presentation/Video Conference/Town hall Setup requests.
  • Handle User Relocation requests.
  • Handle new hardware & equipment setup
  • Log all hardware changes on the asset management system.
  • Keep track of Hardware & Accessories Inventory.
  • Cooperation with regional support team and coordination regional projects for Korea entities

Profile required

  • Diploma holder or above of Computer Science/Information Systems or related disciplines
  • At least 2 years hands on experience in a helpdesk or desktop support positing
  • A team player, responsible, committed, customer-oriented, with positive and proactive mindset
  • Able to follow process and procedure and has strong willingness to learn
  • Communication skills in Korean and English (listen, written, oral) is required

Business insight

Company Description

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

Societe Generale in Korea:  With both a Banking and a Securities branch, we strive to be a financial partner of reference to selected clients in our main focus areas: investment banking, global finance and global markets.

We serve our corporate clients by being a trusted advisor on cross border M&A and financing. We also provide tailor made structured financing solutions such as project, export, trade, securitization, media/telecom, aircraft and ship financing to Korean corporates. Our recognized expertise in derivatives allows us to adapt leading-edge solutions to our financial institution and corporate client’s needs.

Department Description

Global Technical Services (GTS), IT infrastructure department, is one of the major stakes for the bank and is at the heart of Société Générale group's strategy.

The Korea Desktop Support Team provides daily operational support and handles technical requests to end-users proactively and we participate in Desktop related projects.  We take ownership of each case in the most professional, consistent, and efficient manner.  We also provide optimum services to our clients, commit to the expectations and maintain customer productivity and satisfaction.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 21000IM3
Entity: Societe Generale Seoul Branch
Starting date: 2021/07/09
Publication date: 2021/06/09
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