Desktop Support Engineer - Fixed term Contract
Responsibilities
Description of the Activity of the Team
- Providing daily operational and handle technical requests to end-users in a proactive and professional manner
- Member of the Japan Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
- Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
- Participating on different DWS related projects.
Based on Priority, work on Incidents and Requests assigned to the team.
- Open/update cases on the ticket system while keeping users up to date on the current status.
- Monitor and review unassigned requests escalated by other teams.
- Handle Desktop PC, Laptop, Mobile requests.
- Log all hardware changes on asset management system.
- Keep track of Hardware & Accessories Inventory
- Handle new system or application implementations including DR.
- Create and update IT documentation.
- Execution level Project management tasks.
- Trading floor support for relevant technologies (Dealer Phones, Bloomberg, etc).
- Ability to work unsupervised as well as part of a team. Able to escalate to skill teams when and where required. Expected to contribute to team meetings, both within USU and Japan GTS.
Profile required
- Excellent communication skills and customer focused mentality.
- Responsible and committed team player with strong interpersonal skills.
- Must be able to communicate with external parties in Japanese when required. Good command of both written and spoken English.
- Excellent troubleshooting skills, able to follow processes and procedures.
- Work in shift and rotation base. (Monday to Friday, 8:00am to 5:00pm / 9:00am to 6:00pm / 10:00am to 7:00pm). WFH in some circumstances.
- Occasionally required to work on Japan Public Holidays and Weekends.
Requirement (Qualification/ Years of Experience/ Skill / Knowledge)
- Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.
- Proficient in Basic Network troubleshooting, supporting Windows 10 and Microsoft 365 technologies (Exchange Online, OneDrive, InTune, SharePoint Online, MS TEAMS, Excel, Word).
- Strong desire to learn in a fast-paced environment, common sense approach to support.
- Japanese Business level / English Business level
Business insight
Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia. Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.
Today, Societe Generale in Japan consists of four core businesses: Societe Generale, Tokyo Branch; Societe Generale Securities Japan Limited, Societe Generale Haussmann Japan Limited and Societe Generale Aircraft Leasing Company Limited. These four entities are in line with our worldwide focus on Investment Banking, Global Finance and Global Markets, and Asset Management.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.