Desktop Support Hardware Engineer

Fixed term contract|Hong Kong|IT (Information Technology)

Desktop Support Hardware Engineer

Hong Kong, Hong Kong Fixed term contract IT (Information Technology)


1.    Provide daily technical support and handle requests from end users based in Hong Kong office
2.    Resolve cases received from tickets, Emails and walk ups
3.    Create and update cases via ticketing system 
4.    Handling of desktops, laptops and Mobile phones
5.    Maintain system documentation, hardware & software inventory
6.    Manage procurement procedures
7.    Hardware relocation
8.    Provide other IT-related support as required 
9.    Other ad hoc duties

Profile required

1.    Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.
2.    Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365.
3.    Knowledge in writing scripts or macros will be an advantage 
4.    Self-motivated, strong problem solving and analytical skills
5.    Able to work with minimal supervision

Behavioral Skills

  • Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs 
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
  • Innovation - Technology: I adopt new  technologies in the solutions and projects I work on
  • Commitment - Sustainability: I strive to develop my skills and knowledge
  • Commitment - Care: I demonstrate consideration for others
  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode

Business insight

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 133,000 employees based in 61 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centered on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Department Description
The IT Infrastructure department, Global Technical Services (GTS), is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.
Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services. 
Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 millions external clients.
GTS staff motivation comes from the new technologies they deliver to enhance agility of the various business lines (Hybrid Cloud, Seamless security, Big Data and A.I., smart and virtualized workplace, best in class market data and connectivity to exchanges).

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 22000MGD
Entity: Societe Generale Hong Kong Branch
Starting date: immediate
Publication date: 2022/07/27