Desktop & Virtualization Engineer

 Hong Kong       Permanent contract        Corporate and Investment Banking

Responsibilities


Responsibilities:


"You will be on boarded in the Digital Workplace Services that develops and maintains end user services (Desktop, collaboration, archiving...) . The department is composed of 20+ Administrator using Agile framework.

We are looking for a junior desktop & virtualization engineer with some experience in Windows technologies and solutions. The candidate should have a good technical background in Microsoft including Windows10 and its ecosystem to provide Support and deliver desktop deliverables prioritized by the product owner.

You will have the opportunity to work on latest technologies for regional projects with a a good level of autonomy in order to propose and innovate to achieve the right value for our users.You will be exposed to a rich multi culutural environment and be able to developp and learn latest methodology to improve productivity. You will be in a team composed of strong expert that will help you growth in the various technologies through coaching and training.

The candidate should be able to demonstrate an understanding of ITIL practices, be familiar with change management processes and Agile methodology.

Main responsibilities of the team:


• Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)
- Desktop engineering
- OS imaging service (desktop master)
- SCCM
- Symantec Endpoint Protection
- Printing service
- Identity management
- SG developed user administration tools

• Operational tasks such as upgrades and maintenance for desktop services in Asiapac
• Manage/Support projects and new initiatives desktop & ecosystem services in Asiapac
• Design, test and implement news solutions for product under its direct responsibility
• Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
• Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service and etc.)
• Monitor all technical platforms, for quality and continual service provisioning, including tracking and alerting
• Create and maintain technical documentations as well as provide regular training to desktop support teams
• As a member of team within an Agile framework, it is expected from the candidate to have a strong willingness to learn about new technologies, new way of working and share his own experience/knowledge as required by the team to deliver the product. In a self-managed environment



Profile Required


Skills Required:


ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

  • College degree in Computer Science or Computer Engineering 
  • Bachelors in Engineering or technical degree
  • At least 2 years working experience in Windows desktop or server administration roles 


OPERATIONAL SKILLS


At least 2 years of experience within IT Operations, infrastructure services support on below main technologies and expertise on below:

  • Desktop engineering
  • Windows server/client basic support (TCP/IP, HTTP)
  • Desktop operating system imaging and automate deployments with Windows Deployment Services (WDS) is an advantage
  • Windows related technologies (DNS, DHCP, DFS, NTFS)
  • Scripting skills such as DOS, VBS, PowerShell
  • Able to demonstrate technical troubleshooting and problem-solving skills.
  • Strong English speaking skills 
  • Strong document writing capability 
  • Able to work independently, to organize and manage own tasks 
  • Team player, positive attitude, good communicator, able to work in a multicultural environment

Optional but preferred experience: 

  • Knowledge of SCCM client/server administration and software packaging
  • Knowledge of printing service
  • Symantec Endpoint Protection
  • Web server technology (IIS) and SQL queries
  • ITIL foundation knowledge is a plus" 


BEHAVIORAL SKILLS
  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode 
  • Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority 
  • Responsibility - Performance: I strive for high performance 
  • Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position 
  • Responsibility - Risk awareness: I am constantly on the lookout for risks 
  • Innovation - Simplification: I make things & ideas simple 
Other Skills:

  • Attention to details 
  • Interacting with various people 
  • Accuracy


Business Insight


"SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia. SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

At Societe Generale we have developed – and continue to develop – advanced programs to support your career development. A diverse and comprehensive Learning & Development program, a Junior program for graduates and a Remuneration policy that stimulates your growth are just a few examples that illustrate how we help you to fulfill yourself personally and professionally, and how we develop your ability to adapt to ever-changing environments and transform challenges into opportunities."

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 19000VH2
Business unit: Societe Generale Hong Kong Branch
Starting date: 19/12/2019
Date of publication: 25/11/2019
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Desktop & Virtualization Engineer

Permanent contract   |   Hong Kong   |   Corporate and Investment Banking